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Are you the one whom people tend to turn for a help? Have you got some \"IT gene\" in your DNA? Then join us and we can be outstanding together!\nCOWI's Global Service Desk acts as a competence centre, capable to solve most IT incidents without escalation. To perform as first-line support to all types of IT requests from our internal users, we are looking for a Junior IT Support Analyst to join our team. You will be part of COWI's Group IT team that provides global IT solutions that enable COWI's business innovation\nOn a day-to-day basis, you will:\nSupport all COWI employees around the globe\nRegister all requests and incidents addressed to Service Desk team\nConduct webinars and make video-guides\nPrepare technical and support documentation.\nYour skills. Our team. Together, we design the future\nThe first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways, but keep exploring new insights and ways to improve.\nFurthermore, you should have:\nKnowledge about Microsoft product bundle, including but not limited to installation and configuration\nUnderstanding about computer network principles and practices\nVery good English skills in writing but particularly verbal\nKnowledge of ITIL methodology would be an advantage.\nA place to work and so much more\nAt COWI we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We support our customers’ transition towards increased sustainability. We strive to lead by example by embedding environmental management, social responsibility and good governance into our business practices and the options we provide to our customers.\nWe value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home.\nWith offices primarily located in the Nordic region, the UK, North America and India, we are currently more than 7,500 people who bring their expertise in engineering, architecture, energy and environment into play.\nCOWI is not only great because of your possibility to grow but we as well offer:\nHealth insurance after probation period\nPossibility to work from home\n1 extra day off after birthday\nSalary for this position starts from 1700 to 1900 Eur before taxes. We believe in your professional capability therefore the final offer will be based on your competencies and experience.\nGot more questions?\nIf you have unanswered questions about the role or what we have to offer, please reach out the Hiring Manager Marius Karnila, HoD Servicedesk at \nGet to know us even better at our website www.cowi.com where you can learn more about our projects, our strategy, what we want to achieve, and what life is like at COWI\nDiversity is fundamental to COWI, inclusion is key\nCOWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, COWI complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 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