{"id":4041391,"url":"https://alion.io/job/cox-arbitrator-ii-concierge-services","title":"Arbitrator II (Concierge Services)","company":{"id":2331569,"name":"Cox","domain":"grupocox.com","url":"https://alion.io/company/grupocox","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T22:15:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company\nCox Automotive - USAJob Family Group\nVehicle OperationsJob Profile\nArbitrator IIManagement Level\nIndividual ContributorFlexible Work Option\nCan work remotely but need to live in the specified city, state, or regionTravel %\nNoWork Shift\nDayCompensation\nHourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description\nThe Arbitrator conducts thorough investigations and analyses of buyer and seller claims, ensuring adherence to NAAA Guidelines and Manheim Marketplace policies. This role involves resolving disputes through effective negotiation, mitigating financial risks, and collectively managing a substantial $5+ billion claims portfolio. Key responsibilities include applying conflict-resolution techniques, making informed decisions, and maintaining strong client relationships to enhance client satisfaction. The Arbitrator ensures each claim is meticulously documented and resolved in a timely manner.\nApplicants based in the Central Time Zone are preferred.\nClaim Verification & Investigation:\nConduct in-depth investigations and analyses of buyer and seller claims by meticulously reviewing all relevant factors, including transaction details, auction policies, and vehicle conditions. This involves examining client history and analyzing a range of evidence such as audio and video recordings, electronic vehicle history reports, and comparing the vehicle’s condition upon entry with its current state. Incorporate elements related to announcements, sale lights, market values, and location into the analysis while interpreting and applying NAAA Guidelines to ensure rigorous adherence to industry standards.\nUtilize analytical skills to synthesize findings and accurately determine the responsibility of each party involved. Based on this comprehensive evaluation, formulate and implement the most effective resolution strategy.\nDispute Resolution & Negotiation:\nFacilitate negotiations between buyers and sellers to reach a mutually beneficial resolution while ensuring compliance with company policies and financial objectives.\nAct as a neutral party to assess each case fairly, mediate disputes, and ensure open communication between the parties.\nLeverage negotiation and conflict resolution skills to mitigate financial losses, prevent costly legal actions, and reduce exposure to claims. With the financial authority to make adjustments up to $1,000 per claim, the Arbitrator proactively manages a substantial portfolio of $5+ billion in claims, playing a crucial role in safeguarding the organization’s financial health and significantly reducing loss exposure.\nConflict Resolution & De-escalation Techniques:\nProactively manage conversations to avoid further escalation by addressing key concerns early, setting clear boundaries, and reinforcing a commitment to a fair process. \nEmploy active listening, empathy, and clear communication to diffuse tension and foster a calm environment during disputes.\nRecognize when emotions are escalating and apply calming strategies, such as paraphrasing concerns to demonstrate understanding and allowing parties to vent respectfully before guiding the conversation back to the resolution.\nEncourage Collaboration by shifting focus from blame to problem-solving, encouraging both parties to see the situation as a joint issue to resolve rather than a personal conflict.\nPolicy Application & Decision Making:\nInterpret and apply National Auto Auction Association (NAAA) policies and other relevant guidelines to evaluate each claim.\nUse professional judgment to determine the appropriate resolution for each case, ensuring it aligns with established industry standards.\nClaim Management & Closure:\nManage the lifecycle of each claim, from initial report through resolution, ensuring all claims are thoroughly documented and properly closed.\nProvide detailed summaries of decisions\nThe Arbitrator conducts thorough investigations and analyses of buyer and seller claims, ensuring adherence to NAAA Guidelines and Manheim Marketplace policies.\nThis role involves resolving disputes through effective negotiation, mitigating financial risks, and collectively managing a substantial $5+ billion claims portfolio.\nKey responsibilities include applying conflict-resolution techniques, making informed decisions, and maintaining strong client relationships to enhance client satisfaction.\nThe Arbitrator ensures each claim is meticulously documented and resolved in a timely manner, and that all parties are informed of and understand the outcome. \nAchieve weekly KPI goals of claims closed per hour and within a specified period.\nClient Experience & Relationship Management:\nCultivate and manage strong client relationships by providing exceptional service and maintaining open lines of communication throughout the arbitration process. Serve as a key point of contact, ensuring clients receive timely updates and clear, comprehensive explanations of case proceedings. Demonstrate a commitment to enhancing the client experience by addressing concerns effectively, fostering trust, and managing expectations to ensure high levels of satisfaction and long-term partnership success.\nRequired Experience & Specialized Knowledge, and Skills\nHigh school diploma or equivalent and at least 6 years’ experience in claims management, claims investigation, problem and conflict resolution, and automotive industry.; Bachelor’s degree or technical training is a plus. \nExcellent communication, negotiation, and conflict resolution skills, with a focus on de-escalation strategies.\nAbility to work under pressure and handle multiple claims simultaneously.\nExperience with achieving KPI results in the areas of quality, case management, claim closure, and voice of customer survey results.\nPrior experience in arbitration or mediation, particularly in the automotive industry, is preferred.\nStrong knowledge of automotive auction processes and vehicle conditions.\nFamiliarity with NAAA policy and auction dispute procedures.\nDrug Testing\nTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits\nEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us\nThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.","description_format":"text","description_chars":8614,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-11-10T22:15:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T23:23:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/cox-arbitrator-ii-concierge-services","json_url":"https://alion.io/job/cox-arbitrator-ii-concierge-services.json","meta":{"generated_at":"2026-11-10T23:23:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2331569},"rest":"https://alion.io/mcp/rest/get_company?id=2331569"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcox-arbitrator-ii-concierge-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcox-arbitrator-ii-concierge-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcox-arbitrator-ii-concierge-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cox-arbitrator-ii-concierge-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcox-arbitrator-ii-concierge-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4041391}},{"tool":"search_jobs","arguments":{"company":"grupocox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4041391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}