{"id":2099575,"url":"https://alion.io/job/cox-communications-auto-claims-associate-i-manheim","title":"Auto Claims Associate I, Manheim","company":{"id":8079,"name":"Cox Communications","domain":"cox.com","url":"https://alion.io/company/cox","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":96,"ghost_share":0,"stale_share":0.594,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tolleson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T17:54:44Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T16:49:42Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Company\nCox Automotive - USAJob Family Group\nVehicle OperationsJob Profile\nArbitrator IManagement Level\nIndividual ContributorFlexible Work Option\nNo remote option; must work at a specified Cox locationTravel %\nNoWork Shift\nDayCompensation\nHourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description\nAt Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. That’s where you come in.\nWe’re looking for an Claims Associate I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Do you have the skills we’re looking for? Keep reading for more details!\nWhat You’ll Do\nFrom your very first day on the job, you’ll receive guidance and coaching so you can learn the ropes. You’ll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:\nReviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.\nInvestigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.\nInterfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.\nUses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.\nUses appropriate levels/limits of financial approval authority to resolve cases.\nEvaluate claims by obtaining, comparing, evaluating, and validating various forms of information.\nPrepares and facilitates communication for resolution via telephone, email, and in-person discussion.\nMediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.\nMonitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.\nEngages with supervisor/manager to determine if escalation is required.\nPerforms other duties as assigned.\nWho You Are\nYou’ve got a knack for negotiation. You’re ethical, dependable, and trustworthy. You’re eager to learn. You also have the following qualifications:\nMinimum\nA high school diploma or GED and less than 2 years of related experience.\nAccuracy and attention to detail.\nOrganizational and time management skills.\nThe ability to adapt in a fluid and changing environment.\nPreferred\n1+ years of automotive or body shop experience.\nClaims adjuster experience.\nCox is a great place to be, wouldn’t you agree? Apply today!\nMCCOX\nDrug Testing\nTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits\nEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us\nThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 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