Fleet Services Advisor I

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Fleet Services Advisor I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $45,800.00 - $68,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Are you a former technician, shop foreman, fleet maintenance professional, service advisor, or OEM warranty administrator looking to leverage your mechanical expertise without spending every day in the shop?

As a Fleet Service Advisor I, you'll serve as a trusted maintenance partner for commercial fleet customers, acting as an extension of their maintenance department. In this role, you will review repair recommendations, evaluate maintenance needs, authorize repairs, and help customers balance vehicle uptime, safety, and maintenance costs.

Using your mechanical expertise and sound judgment, you'll ensure repairs adhere to customer maintenance programs, OEM guidelines, and industry best practices while delivering an exceptional customer experience. Fleet Service Advisors work closely with repair facilities, technicians, vendors, and customers to make informed maintenance decisions, control costs, and minimize vehicle downtime.

This is an ideal opportunity for individuals with automotive, diesel, trucking, dealership, fleet maintenance, warranty administration, or service advising experience who want to transition their hands-on technical knowledge into a remote, office-based role while continuing to solve complex maintenance and repair challenges.

Work Schedule: This position supports a 10:00 AM - 7:00 PM Eastern Time shift.

Work Location: This position may be performed remotely anywhere within the United States. Qualified candidates will be considered regardless of geographic location.

Key Responsibilities

• Review repair estimates, diagnostics, and maintenance recommendations for commercial vehicles and equipment.

• Evaluate repair needs based on customer maintenance policies, OEM guidelines, warranty considerations, and industry best practices.

• Authorize repairs and maintenance services within established approval guidelines.

• Analyze labor operations, parts requirements, and repair recommendations for accuracy, necessity, and cost effectiveness.

• Utilize vehicle repair history, maintenance records, warranty information, parts pricing, labor standards, and repair best practices to support maintenance decisions.

• Communicate with repair facilities, technicians, vendors, and customers to obtain diagnostic information and clarify repair recommendations.

• Act as an advocate for customers by helping manage repairs on their behalf and ensuring service providers meet customer maintenance expectations.

• Audit managed repairs and preventive maintenance inspections to ensure accuracy, validity, and compliance with customer standards.

• Research maintenance history and prior repairs to support repair authorization decisions.

• Assist in resolving invoice discrepancies, estimate variances, maintenance-related disputes, and billing concerns.

• Support preventive maintenance program compliance and vehicle maintenance scheduling activities.

• Collaborate with internal teams, service providers, and customers to minimize vehicle downtime and ensure timely repair completion.

• Maintain detailed and accurate documentation of repair authorizations, recommendations, and case activity.

• Deliver an exceptional customer experience through timely communication, quality service, and sound maintenance decision making.

• Manage multiple repair cases simultaneously while maintaining a high level of accuracy and attention to detail.

Minimum Qualifications

• High School Diploma/GED and 4 years of experience in fleet maintenance, diesel repair, automotive repair, warranty administration, service advising, vehicle maintenance operations, or a related field. The right candidate could also have a different combination, such as an associate degree and 2 years of experience; a bachelor's degree in a related discipline; or 8 years of related experience.

• Strong working knowledge of automotive, diesel, or commercial vehicle maintenance and repair.

• Ability to understand vehicle diagnostics, repair recommendations, and maintenance requirements.

• Ability to interpret repair estimates, labor operations, parts requirements, maintenance recommendations, and warranty considerations.

• Strong computer proficiency and ability to navigate multiple software systems simultaneously.

• Excellent organizational, communication, and problem-solving skills.

• High attention to detail and documentation accuracy.

• Ability to manage a high-volume workload while maintaining quality and customer service standards.

Preferred Qualifications

• ASE Certification(s) or other industry-recognized maintenance certifications.

• Experience supporting medium-duty and heavy-duty commercial fleets.

• Experience in fleet management, transportation, trucking, dealership service operations, or OEM warranty administration.

• Previous experience reviewing repair estimates, warranty claims, maintenance authorizations, or vendor invoices.

• Knowledge of preventive maintenance programs, DOT compliance requirements, and OEM maintenance standards.

• Previous mechanical training or hands-on technician experience.

Examples of Applicable Mechanical Knowledge

Successful candidates should be comfortable discussing and evaluating topics such as:

• Preventive maintenance programs and service intervals.

• Engine diagnostics.

• Emissions systems and regeneration (DPF/regen) processes.

• Cooling, fuel, braking, suspension, and electrical systems.

• Labor operations and repair procedures.

• OEM maintenance recommendations.

• Warranty coverage and repair eligibility.

• Parts pricing and repair cost analysis.

• Vehicle inspection findings and maintenance requirements.

What Success Looks Like

• Making sound maintenance authorization decisions that balance vehicle reliability, safety, and cost control.

• Accurately evaluating repair recommendations and maintenance estimates from service providers.

• Demonstrating strong mechanical judgment and problem-solving skills.

• Maintaining thorough, accurate, and detailed case documentation.

• Delivering timely and professional communication to customers and vendors.

• Helping customers maximize vehicle uptime while controlling maintenance expenses.

• Providing an exceptional customer experience and serving as a trusted maintenance resource.

Ideal Candidate

The ideal candidate has a strong mechanical background and enjoys solving technical problems in an office environment. They understand how vehicles operate, can evaluate repair recommendations with confidence, and are comfortable making decisions that balance vehicle uptime, maintenance costs, safety requirements, and customer expectations.

Former technicians, shop foremen, service advisors, fleet maintenance professionals, and OEM warranty administrators who are looking to apply their expertise in a consultative, customer-focused role are especially encouraged to apply.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.Application Deadline: 09/27/2026