{"id":2191985,"url":"https://alion.io/job/cox-communications-shop-supervisor","title":"Shop Supervisor","company":{"id":8079,"name":"Cox Communications","domain":"cox.com","url":"https://alion.io/company/cox","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":78,"ghost_share":0,"stale_share":0.59,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["De Pere, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74000,"max":111000,"currency":"USD","period":"year","gross":null,"usd_annual":111000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-09T18:15:57Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T08:28:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company\nCox Automotive - USAJob Family Group\nVehicle OperationsJob Profile\nSupervisor, Truck Shop Maintenance - Non-DOTManagement Level\nSupervisorFlexible Work Option\nNo remote option; must work at a specified Cox locationTravel %\nNoWork Shift\nDayCompensation\nCompensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description\n*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***\nCox Fleet keeps your fleet moving.\nCox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.\nCox Fleet is currently hiring a Shop Supervisor to join our Management Team at our Wisconsin Bus Sales location to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!\nDuties:\nResponsible for achievement of annual company Service department budget.\nResponsible for achievement of weekly, monthly, and yearly Service KPI’s.\nDaily management of Service operations to ensure company policies and standard procedures are followed.\n Provide support to bus sales and parts department by maintaining customer satisfaction.\nManage and closely monitor Warranty issues.\nInspect and maintain a safe work environment and clean facility.\nManage Service department assigned vehicles.\nReview Service work schedules to maintain steady volumes\nPromote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.\nConduct weekly staff meetings with Service personnel.\nPlan, conduct and participate in Monthly Safety Meetings.\nEstablish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.\nResearch and identify revenue and profit opportunities in market area.\nDevelop quarterly sales plans per customer to direct and maintain profit.\nObtain sales through sales calls with potential service customers, preparation of estimates, price quotations and proposals.\nComplete call reports, customer profiles, and marketing surveys as required.\nDevelop knowledge and understanding of product specifications, features, benefits, and advantages across all product lines.\nPromote all company offerings to encourage customers to utilize Wisconsin Bus for all their company needs.\nDevelop and implement operations plan to maximize margins in the Service department.\nAchieve yearly Service department budget goals.\nDaily management of Service operations to ensure company policies and standard procedures are followed.\nOther duties as assigned.\nRequirements\nHigh School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience\nSafe drivers needed; valid driver’s license required.\nMust be at least 21 yrs. or older.\nSkills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.\nKnowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.\nAbility to coordinate multiple group efforts to solve issues related to the technician job.\nAbility to act with a high sense of urgency.\nRequired Competencies:\nEthics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.\nAction Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.\nTechnician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians. \nCustomer Focus: Is dedicated to meeting the expectations and requirements of internaland external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.\nSystems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.\nFunctional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a highlevel of accomplishment.\nListening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.\nInterpersonal Savvy: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.\nProblem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem-solving.\nDrug Testing\nTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits\nThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us\nThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 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