{"id":3238614,"url":"https://alion.io/job/cox-communications-technical-analyst-i","title":"Technical Analyst I","company":{"id":8079,"name":"Cox Communications","domain":"cox.com","url":"https://alion.io/company/cox","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":76,"ghost_share":0,"stale_share":0.487,"repost_share":0.013,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Clifton Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67200,"max":100800,"currency":"USD","period":"year","gross":null,"usd_annual":100800},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T17:55:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company\nCox Automotive - USAJob Family Group\nInformation TechnologyJob Profile\nTechnical Analyst IManagement Level\nIndividual ContributorFlexible Work Option\nNo remote option; must work at a specified Cox locationTravel %\nYes, 15% of the timeWork Shift\nDayCompensation\nCompensation includes a base salary in the range of $67,200.00 - $100,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description\nCox Automotive is seeking a Technical Analyst I (TA) is the primary point of contact for Technology at Revenue Generating Locations (i.e. Manheim Auto Auction). The TA collaborates with members of project teams and business owners to bring forth its technology to the client. The TA assists in design, development, testing, and post-release. The TA ensures service delivery for all interconnected network devices and workflow processes. The TA is responsible to maintain system integrity and security.\nThe TA manages fixed infrastructure inter-connectivity and assists or designs expansions after evaluating the business need. The TA is expected to manage, initiate, and/or participate in projects ranging from construction, business changes, and corporate-wide initiatives. When third parties are introduced, the analyst will be expected to engineer a solution or collaborate with the appropriate parties.\nThe TA advocates and escalates issues. They will assist locations with a client base ranging from 200 to 1000 team members. They will assist with client training, adoption, and satisfaction.\nThe TA's role requires participation in location management team meetings with the expectation to assist business needs and/or changes. They will influence the local management team with operations and technology decisions with a strict adherence to company standards and best practices.\nTA's are required to have an awareness of operational knowledge specific to the client. This includes a wide scale knowledge of service portfolios to provide guidance and assistance.\nThe TA provides Service Delivery management by providing high uptime, managing local service contracts, and managing high-pressure issues and conflicts that arise during revenue generating sale-days.\n\nWhat You'll Do:\nHardware/Software Installation\nHardware procurement, delivery, implementation, and maintenance.\nMaintains documentation of physical assets in configuration and asset management records.\nPreventive Maintenance\nMonitors the availability, performance, and throughput of supported technology infrastructure to proactively identify issues and remediate.\nManages and maintains all infrastructure hardware and software ensuring they remain available at all required times. Tests and provides recommendations for replacement or upgrade of hardware or software to ensure business continuity.\nMaintains technology infrastructure support technical documentation.\nLeads location in disaster recovery for technology.\nIncident Management\nPerforms technology support, troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.\nPerforms research and develops solutions for hardware and software issues.\nUpdates incident records and knowledge base with appropriate and timely information\nProblem Management\nRecommends and develops solutions, resolve problems associated with incidents, and update problem records.\nConducts root cause analysis.\nSubmits requests for change records to remove errors.\nThe role requires a high level of autonomy correlating to workflow. This is a results-driven position requiring knowledge of all facets of technology such as networking, software, and hardware.\nWorks with project teams to review and assess impact of new business requirements.\nContributes to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans).\nEnsures the capacity, availability, security, and service support requirements are considered in all technology infrastructure changes.\nImplements, tests, and monitors technology infrastructure changes in line with change implementation plans.\nEnsures technology infrastructure changes meet agreed service acceptance criteria.\nMaintains asset and configuration management records.\nTraining\nTrains end users for Corporate initiatives such as device or software deployment for teams such as Security, Device Engineering, and Software teams.\nTechnology Operations\nProvide technical expertise to enable the correct application of operational procedures.\nContribute to the planning and implementation of maintenance and installation work.\nImplement agreed changes and maintenance routines.\nIdentify operational problems and ensuring they are managed in accordance with agreed standards and procedures.\nProvide reports and proposals for improvement.\nClient Services Management\nAct as the routine contact point.\nAssist with the development of and applies solutions to resolve or escalate clients' service problems.\nMonitor client services function and collects performance data.\nData retention management is required for this role for the client's legal archive.\nWho You Are:\nMinimum Requirements:\nBachelor’s degree. The right candidate could also have a different combination, such as 4 years’ experience in a related field.\nWorking experience supporting end-user computing devices\nWorking experience working with incident, problem, and change management\nWorking experience in an ITIL-based environment\nWorking experience as a participant in a change management process\nWorking experience of Microsoft Office products\nWillingness to travel 5 to 10%.\nAbility to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment\nExcellent customer service skills required. The ability to meet SLAs and update customer with progress.\nPreferred Qualifications\nAdditional Tech Certification: A+, Network+, MCP, MCDST\nApple Certified Support Professional (ACSP)\nNetwork certificates\nExperience in Series/AS400 support\nExperience in wireless (Mobile, WiFi, WAP)\nExperience in network\nExperience in audio/visual\nExposure to Project Management\nExperience communicating with stakeholders\nDrug Testing\nTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits\nThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us\nThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 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