{"id":3214475,"url":"https://alion.io/job/cox-enterprises-national-coordinator","title":"National Coordinator","company":{"id":673529,"name":"Cox Enterprises","domain":"coxenterprises.com","url":"https://alion.io/company/coxenterprises","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-24T18:17:39Z","employer_posted_date":null,"last_verified_at":"2026-10-24T18:17:39Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileSr DispatcherManagement LevelIndividual ContributorFlexible Work OptionCan work remotely anywhere in the specified countryTravel %NoWork ShiftWeekendCompensationHourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThe National Coordinator serves as a subject matter expert within Cox Fleet's dispatch operations, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates within multiple markets across the country and requires a high degree of professional judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and third-party vendors. The National Coordinator is expected to model best practices, support less experienced team members, and uphold Cox Fleet's standards for service quality and customer experience.\n\nThis is an overnight position with shifts scheduled between 4:00 PM and 10:00 AM. Specific shift assignments will be discussed and determined during the interview process.\n\nOvertime opportunities may be available based on business needs and operational demand. While overtime is not a regular requirement of the role, employees may occasionally be asked to work additional hours.\nEssential Responsibilities\nService Coordination and Dispatch\nManage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion\n\nEnsure that technicians receive all service events quickly, and request additional work when needed\n\nRe-assign previous events that were not completed during the first assignment\n\nAssess each service event and dispatch to achieve the best results for the client\n\nAssign work with an eye toward time-based KPIs\n\nIdentify gaps in KPI performance, and work with local leaders to address those gaps\n\nAudit open work requests across multiple markets for compliance with daily-update requirements\n\nMonitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns\n\nCustomer and Stakeholder Communication\nCommunicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way. Clients should always be able to self-serve complete and up-to-date information on service events.\n\nObtain estimates and estimate approvals\n\nServe as a point of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgency\n\nMaintain positive customer relationships through clear, timely, and professional communication across all channels\n\nApply sound judgment and diplomacy when navigating competing priorities or complex service situations across multiple markets and personalities\n\nCollaborate with internal partners to resolve multi-party service issues and ensure customer needs are met within established timelines\n\nVendor Management\nEnsure all third-party vendors are informed of and operate in accordance with Cox Fleet policies, procedures, and expectations for quality, timeliness, and payment\n\nMonitor vendor performance and document issues; escalate systemic concerns through established channels\n\nDocumentation and Compliance\nMaintain timely and accurate documentation and notations in all applicable systems for each customer interaction and service event\n\nFollow established escalation procedures for complex or high-risk service situations\n\nAdhere to all applicable company policies, internal controls, and compliance requirements\n\nTeam Contribution and Development\nProvide process guidance and on-the-job coaching for less experienced dispatch team members\n\nKeep open-event backlogs clean with proper process adherence\n\nContribute to the continuous improvement of dispatching practices, workflows, and service quality standards\n\nDemonstrate consistent professionalism and customer-focused behavior as a senior member of the dispatch team\n\nPerform additional duties as assigned by the Dispatch Supervisor or leadership\n\nRequired QualificationsEducation and Experience\nHigh School Diploma/GED and 5 years’ experience in a related field (direct experience in a dispatching, service scheduling, or logistics coordination role). The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and 3 years’ experience.\n\nWorking knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics\n\nKnowledge, Skills, and Abilities\nProficient oral and written communication skills with the ability to interact professionally across all levels of the organization\n\nDemonstrated ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environment\n\nStrong interpersonal and diplomacy skills; able to build productive relationships and influence outcomes across varied stakeholder groups without direct authority\n\nAbility to remain composed and solution-oriented when managing frustrated customers or complex service scenarios\n\nProficiency with MS Office applications, email platforms, and dispatch or fleet management systems\n\nBasic mathematical competency including calculation with whole numbers, fractions, and decimals\n\nStrong organizational skills with attention to detail and consistent follow-through across multiple simultaneous tasks\n\nPreferred Qualifications\nExperience in the automotive repair, fleet maintenance, or trucking and transportation industry\n\nFamiliarity with Cox Automotive platforms or Cox Fleet operational systems\n\nExperience operating across multiple geographic markets or service regions\n\nDrug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.Application Deadline: 10/26/2026Originally posted on Himalayas","description_format":"text","description_chars":8473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Adventure Tourism","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-24T20:28:15Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":0.945,"age_days":3,"expected_fill_days":7,"reasons":["seen:3","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":true},"html_url":"https://alion.io/job/cox-enterprises-national-coordinator","json_url":"https://alion.io/job/cox-enterprises-national-coordinator.json","meta":{"generated_at":"2026-10-28T06:20:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673529},"rest":"https://alion.io/mcp/rest/get_company?id=673529"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcox-enterprises-national-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcox-enterprises-national-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcox-enterprises-national-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cox-enterprises-national-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcox-enterprises-national-coordinator"}]}