{"id":3418525,"url":"https://alion.io/job/coxhealth-it-customer-support-analyst-i","title":"IT Customer Support Analyst I","company":{"id":2051419,"name":"CoxHealth","domain":"coxhealth.com","url":"https://alion.io/company/coxhealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:17:10Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T11:36:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Facility:\nWest Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807\n\nDepartment:\n1709 IT Service DeskScheduled Weekly Hours:\n40Hours:\n8am to 4:30 pmWork Shift:\nDay Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:\nNamed one of Modern Healthcare’s Best Places to work five times.\n\nNamed one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.\n\nAcknowledged by Forbes as one of the Best Employers for New Grads.\n\nHealthcare Innovation's Top Companies to Work for in Healthcare (2025).\n\nBenefits\nMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) \n\nFor a comprehensive list of benefits, please click here: Benefits | CoxHealth\n\nJob Description:\nThe Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. 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