{"id":4203373,"url":"https://alion.io/job/cp-axtra-associate-director-commercial-digital","title":"Associate Director - Commercial Digital","company":{"id":678227,"name":"CP Axtra","domain":"cpaxtra.com","url":"https://alion.io/company/cpaxtra","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":87,"ghost_share":0.069,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, 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both business models. \nIdentify new business opportunities, market trends, and growth initiatives. \nMonitor business performance and recommend improvement actions. \nCollaborate with Sales, Marketing, Merchandising, and Operations to deliver customer-centric solutions and seamless execution. \nAnalyze customer insights and market intelligence to improve value proposition. \nCustomer Experience & Conversion Optimization\nOwn the end-to-end customer experience strategy across all Makro PRO touchpoints, ensuring a seamless and consistent omnichannel journey. \nLeverages customer insights, Voice of Customer (VOC), CSAT, behavioral analytics, and market research to drive experience improvements and improve satisfaction, retention, and loyalty. \nLead strategic initiatives that enhance customer onboarding, ordering, fulfillment, delivery, post-purchase support, and long-term customer loyalty. \nOperational Excellence\nDrive operational excellence initiatives across fulfillment centers, 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