{"id":3478138,"url":"https://alion.io/job/cpicardgroup-user-support-i","title":"User Support I","company":{"id":2151474,"name":"Cpicardgroup","domain":"cpicardgroup.com","url":"https://alion.io/company/cpicardgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Littleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:27:25Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T17:25:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe Service Desk technicians troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. The CPI Service Desk Technician focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction.\nResponsibilities\nThe Service Desk technician will perform a variety of activities in one or more of the following and/or related areas:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Install, modify, and repair computer hardware and software.- Diagnose technical problems with networks, applications, and cloud systems.- Clearly, communicate the problem solving/support process with end users via a ticketing system.- Delegate and engage the appropriate resources to ensure issue resolution.\nPay range depending on experience: $24 - 30 hourly\nQualifications\nDesired Skills:\nPassion for enriching the lives of others through the resolution of end-user issues.\nCustomer-centric view on delivering service and support.\nExperience as a help desk technician or customer support role.\nA tech-savvy individual with a passion for life-long learning.\nClear communication skills.\nCalm demeanor in times of high workload.\nRequirements:\nExcellent written and oral communication skills; comfortable presenting ideas and concepts\nAbility to work independently and proactively\nExcellent project management skills\nMust be detail oriented and able to multi-task\nCapable of thinking tactically and strategically\nStrong ‘doer’ mentality; ability to drive ideas from concept to completion\nProficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)\nElementary English proficiency communication skills necessary\nEducation requirements:\nHigh school diploma\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time\nCompany Overview:\nCPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.\nBenefits: Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.\nCPI is an Equal Opportunity Employer, including disability/vets. 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