{"id":3015458,"url":"https://alion.io/job/cpicardgroup-user-support-ii","title":"User Support II","company":{"id":2151474,"name":"Cpicardgroup","domain":"cpicardgroup.com","url":"https://alion.io/company/cpicardgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-21T16:30:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T15:22:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThis is an onsite role. Qualified candidates must reside in the Las Vegas, NV area.\nThe User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. CPI User Support focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction.Responsibilities\nThe User Support II will perform a variety of activities in one or more of the following and/or related areas:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.\nInstall, modify, and repair computer hardware and software.\nDiagnose technical problems with networks, applications, and cloud systems.\nClearly, communicate the problem solving/support process with end users via a ticketing system.\nDelegate and engage the appropriate resources to ensure issue resolution.\nQualifications\nDesired Skills:\nPassion for enriching the lives of others through the resolution of end-user issues\nCustomer-centric view on delivering service and support.\nExperience as a help desk technician or customer support role.\nA tech-savvy individual with a passion for life-long learning.\nClear communication skills.\nCalm demeanor in times of high workload.\nRequirements:\nB.S. Degree in Computer Science or Information Systems preferred.\nHigh school diploma or GED required\nMinimum of 3 years of relevant experience in Service Desk Support or equivalent combination of education and experience.\n At least 3 years demonstrated success in desktop support role.\nExcellent written and oral communication skills; comfortable presenting ideas and concepts\nAbility to work independently and pro-actively\nExcellent project management skills\nMust be detail oriented and able to multi-task\nCapable of thinking tactically and strategically\nStrong ‘doer’ mentality; ability to drive ideas from concept to completion\nProficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)\nElementary English proficiency communication skills necessary\n Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this timeCompany Overview:\nCPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.\nBenefits: Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.\nCPI is an Equal Opportunity Employer, including disability/vets. 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