{"id":3033739,"url":"https://alion.io/job/cpl-customer-service-advisor-dungarvan","title":"Customer Service Advisor - Dungarvan","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterford, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":33675},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T16:00:22Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T00:18:28Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Join Bank of Ireland through Cpl - Build Your Future in Banking!\nWelcome Advisor - Dungarvan\nLocation: The main work site is Dungarvan, with occasional travel to Tramore.\nContract: 12 Months\nPartner: Bank of Ireland (via Cpl)\nSalary: €30,000 per year\nWorking Hours: Monday - Friday 9am - 5pm, Onsite\nWe’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.\nAs a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.\nKey Responsibilities\nDeliver exceptional customer service (including cashier duties where required)\nGuide customers through self-service banking options such as Banking 365\nManage customer flow and ensure a smooth branch experience\nUpdate and maintain customer information on internal systems\nHandle basic queries and issues confidently and escalate when necessary\nShare customer insights to help improve service delivery\nEmbrace change, innovation, and learning as part of your daily role\nWhat Will Make You Stand Out\nA track record of excellent customer service\nStrong communication and teamwork skills\nSelf-motivation with a drive to achieve goals\nA curiosity for technology and openness to learning new systems\nA genuine interest in growing your career with Bank of Ireland\nInterest in further study and professional development (APA or similar qualifications)\nIf you’re ready to start a rewarding career journey with Bank of Ireland and Cpl, apply today and take the first step toward building your future in banking.","description_format":"text","description_chars":1689,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T20:56:22Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.32,"p_room":0.75,"age_days":22,"expected_fill_days":26,"reasons":["conf:53","agency","stale_co","urgency","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":33675,"is_top_pay":false},"html_url":"https://alion.io/job/cpl-customer-service-advisor-dungarvan","json_url":"https://alion.io/job/cpl-customer-service-advisor-dungarvan.json","meta":{"generated_at":"2026-10-25T15:21:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2268173},"rest":"https://alion.io/mcp/rest/get_company?id=2268173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcpl-customer-service-advisor-dungarvan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcpl-customer-service-advisor-dungarvan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcpl-customer-service-advisor-dungarvan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cpl-customer-service-advisor-dungarvan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcpl-customer-service-advisor-dungarvan"}]}