{"id":1820703,"url":"https://alion.io/job/cpl-customer-service-advisor-part-time-weekdays","title":"Customer Service Advisor - Part-Time - Weekdays","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Limerick, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T09:52:47Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-20T18:36:45Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Customer Service Advisor\nLocation: Henry Street, Limerick, fully onsite\nContract: Permanent Part-time\nWorking Hours: Working hours will be Monday till Friday 11 am till 3pm\n· Please note initially there will be full time training for 9 weeks. Mon - Fri 9-5.30 pm.\nCovalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. To know more, click Life at Covalen\nAs a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.\nAn ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.\nResponsibilities:\nManage inbound and outbound phone calls in an efficient and timely manner. 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