{"id":1820711,"url":"https://alion.io/job/cpl-customer-service-advisor-tallaght","title":"Customer Service Advisor - Tallaght","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T16:09:45Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-26T01:49:43Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Customer Service Advisors required for a short term contract from October 2026\nLocation: Tallaght, Dublin 24 (onsite)\nStart Date: Mid or End of October 2026\nContract Duration: Six months\nSalary: €16.48 per hour (equates to €30,000 per annum)\nWorking Hours: Monday - Friday (shift rotation between 8.30am - 9.30am start times and 4.25pm - 5.15pm finish times). Occasional Saturdays are required (10am - 2pm shift).\nWhat the role is about:\n· Provide `Best in Class` customer service and provide clear solutions to customer queries\n· Perform and approach your role to the professional standards expected of a leading contact centre\n· Work towards achievement of individual performance objectives\n· Positively contribute to your team and support team colleagues\n· Compliance with all regulatory requirements including all operational and administrative procedures\n· Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations\nRole requirements:\n· Excellent team player with energy and commitment to achieving the goals of the Customer Centre\n· Customer service experience with a strong customer focus\n· Strong interpersonal and communication skills\n· A flexible energetic and innovative approach to work. Ability to adapt to a changing environment\n· Self-motivated with the ability to meet targets\n· Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time\nDesirable Qualifications, Skills & Experience:\n· Experience in a phone-based role\n· Strong IT Skills, i.e., Microsoft products","description_format":"text","description_chars":1610,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T05:25:23Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.268,"p_room":0.36,"age_days":45,"expected_fill_days":27,"reasons":["conf:4","agency","stale_co","urgency","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cpl-customer-service-advisor-tallaght","json_url":"https://alion.io/job/cpl-customer-service-advisor-tallaght.json","meta":{"generated_at":"2026-10-26T16:46:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2268173},"rest":"https://alion.io/mcp/rest/get_company?id=2268173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcpl-customer-service-advisor-tallaght"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcpl-customer-service-advisor-tallaght"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcpl-customer-service-advisor-tallaght"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cpl-customer-service-advisor-tallaght\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcpl-customer-service-advisor-tallaght"}]}