{"id":3033650,"url":"https://alion.io/job/cpl-customer-service-agent-2","title":"Customer Service Agent","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Armagh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T08:29:08Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T00:18:28Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Flexsource NI are working in exclusive partnership with Northern Ireland Electricity in their search for Customer Service agents, on a temporary basis, working 37.5 hours per week, Monday - Friday\nResponsibilities\n· Provide outstanding support to our customers, addressing their enquiries, resolving issues, and ensuring a seamless customer experience.\n· Assist customers with information on our services, troubleshooting, and other electricity network related enquiries.\n· Maintain a deep understanding of our services, and policies to provide accurate and efficient support.\n· Collaborate with cross-functional teams to escalate and resolve complex issues promptly.\n· Maintain a high level of professionalism and empathy while interacting with customers.\n· Ensure compliance with company guidelines and quality standards in every customer interaction.\n· Document customer interactions and feedback to contribute to process improvements.\n· Stay updated on industry trends and product developments to provide informed support.\nRequirements\n· Previous customer service experience, ideally in a contact centre environment\n· A strong communicator, with a customer focused approach to problem solving\n· Proficient IT user\nBenefits\n· Hybrid work available\n· Free onsite car parking\n· Development opportunities\nIf you are a customer orientated individual, and would be interested in joining this growing team with a collaborative and supportive team culture, apply today, or alternatively contact Ciaran at Flexsource NI on 02890725600 for more information","description_format":"text","description_chars":1550,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T20:55:30Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.32,"p_room":0.75,"age_days":23,"expected_fill_days":26,"reasons":["conf:53","agency","stale_co","urgency","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cpl-customer-service-agent-2","json_url":"https://alion.io/job/cpl-customer-service-agent-2.json","meta":{"generated_at":"2026-10-25T08:21:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2268173},"rest":"https://alion.io/mcp/rest/get_company?id=2268173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcpl-customer-service-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcpl-customer-service-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcpl-customer-service-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cpl-customer-service-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcpl-customer-service-agent-2"}]}