{"id":1820894,"url":"https://alion.io/job/cpl-customer-service-representative-german","title":"Customer Service Representative - German","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T17:06:03Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-17T19:08:57Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Role - Customer Service Representative\nLocation - Dublin\nContract type - Permanent\nWork model - Hybrid\nWorking hours - Monday to Friday - (37.5h per week)\nLanguage - German\nENTRY LEVEL ROLE\nAt Covalen, we're not just a business process outsourcing (BPO) service provider - we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.\nDuties and Responsibilities:\nProvide Information on Pension Payments\n· Handling requests on missing payments\n· Providing information on previous payment\n· Provision of information on cheques\n· Provision of movements carried out\nProvide information on payment methods\n· Provide consultancy concerning the most efficient methods of payments available\n· Provide customers with information on the choice of payment methods\n· Process changes to instructions regarding payment tools\nHandle questions on international payments\n· Process changes of personal data and customer addresses\n· Process changes on payment preferences\n· Handle enquiries on payment methods, Western Union and cheque payments.\nProvide information on miscellaneous queries\n· Handling queries relating to proof of life procedures\nDesired minimum requirements: \nEducation and Experience:\n· Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.\n· Excellent knowledge of Microsoft Office products\nEssential Skills and abilities:\n· Ability to function in a fast-paced environment where standard of quality and timeliness are established\n· Must possess excellent PC skills\n· Must be goal orientated\n· Ability to speak, read and comprehend all required language(s), including English and possess good verbal communications skills.\n· Must possess superior listening skills\n· Ability to deliver information at customer’s knowledge level in an understandable manner\n· Strong interpersonal skills and ability to think independently and follow through effectively\n· Ability to apply a logical problem-solving approach to resolving customer problems and enquiries\n· Must be numerate and possess excellent attention to detail\nBenefits and perks:\n· Hybrid-working model\n· Training & Development.\n· Internal career progression opportunities.\n· Employee assistance programme (EAP).\n· Hive medical cash plan\n· PRSA Scheme.\n· Employee engagement initiatives\n· Bike to work scheme.\nWhat would you bring?\nAs a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. 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