{"id":3255963,"url":"https://alion.io/job/cpl-healthcare-services-operations-manager","title":"Healthcare Services Operations Manager","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":76,"open_postings":42,"ghost_share":0,"stale_share":0.976,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":50000,"currency":"EUR","period":"year","gross":null,"usd_annual":56021},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-23T08:24:22Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T03:32:09Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary\nResponsible for overseeing the operational delivery, service performance, compliance, and commercial effectiveness of Cpl Healthcare's Occupational Health division. The role ensures the efficient coordination of occupational health services, clinical resources, client deliverables, and customer experience while driving operational excellence and business growth.\nMain Duties / Responsibilities\nOversee daily operations of the Occupational Health division. Ensure services are delivered efficiently and in line with contractual obligations, service level agreements, and company standards. Monitor workflows to ensure timely delivery of occupational health services. Implement operational improvements to enhance efficiency, client experience, and profitability. Manage workforce planning, service demand, clinical resource utilisation, and operational performance. Lead and support the Occupational Health administration and operations team. Work closely with Occupational Health Physicians, Nurses, and external clinical partners. Build and maintain strong client and stakeholder relationships. Support client retention and growth opportunities. Collaborate with internal departments to support operational objectives. Monitor and report on operational KPIs including service delivery performance, clinician utilisation, turnaround times, customer satisfaction, and revenue targets. Analyse operational data to identify trends, risks, opportunities, and areas for improvement. Support budgeting, forecasting, and resource planning. Ensure compliance with company policies, clinical governance requirements, GDPR, health and safety legislation, and industry standards. Support audits, inspections, quality reviews, and continuous improvement initiatives.\nEssential Criteria\n3-5 years' experience in healthcare operations, healthcare administration, or service delivery management. Experience leading teams and managing performance. Strong understanding of operational processes, workforce planning, and service delivery management. Experience implementing process improvements and operational controls. Excellent communication, stakeholder management, analytical, and problem-solving skills.\nEducation\nDegree in Business, Healthcare Management, Operations Management, Human Resources, Nursing, Health Sciences, or related discipline (desirable).\nWhy Join Us?\nLead a growing Occupational Health service. Shape operational excellence and service innovation across Ireland. Work with an experienced multidisciplinary healthcare team. Influence strategic growth and client success.","description_format":"text","description_chars":2591,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Occupational Health"],"lifecycle":[{"event":"open","at":"2026-10-26T01:49:05Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.417,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:52","agency","stale_co","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":56021,"is_top_pay":false},"html_url":"https://alion.io/job/cpl-healthcare-services-operations-manager","json_url":"https://alion.io/job/cpl-healthcare-services-operations-manager.json","meta":{"generated_at":"2026-10-29T04:46:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2268173},"rest":"https://alion.io/mcp/rest/get_company?id=2268173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcpl-healthcare-services-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcpl-healthcare-services-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcpl-healthcare-services-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cpl-healthcare-services-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcpl-healthcare-services-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3255963}},{"tool":"search_jobs","arguments":{"company":"cpl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3255963},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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