{"id":3033764,"url":"https://alion.io/job/cpl-telesales-customer-service-representative-3","title":"Telesales & Customer Service Representative","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":77,"open_postings":46,"ghost_share":0,"stale_share":0.913,"repost_share":0.022,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-12T08:07:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-29T08:36:12Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Telesales & Customer Service Representative\nRequirements: Fluent in English + Sales or Call Centre experience\nLocation: dublin\nWork model: Hybrid\nContract type: Permanent, full-time\nWorking Hours: 37.5 hours/week, Monday to Friday and occasional Saturday, rotating shift, 08 hours shift between 8:00am - 8:00pm.\nCovalen is hiring for a Telesales Agent who will provide a broad range of customer support and administrative services to the customer and prospects of our client . Services provided will include a combination of telesales, customer service, administrative and complaint handling processes. The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.\nThe CSR will be working within and promoting the Values of Covalen - Be Brave, Be Wise, Be Proud and Exceed.\nSpecific Responsibilities: \nHandle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.\nHandle customer issues and complaints in a manner that is empathetic, sensitive and confident.\nDeliver consistent performance through adherence to the appropriate processes.\nEffectively analyse moderately complex information and /or unusual situations using a variety of techniques. \nWork within a team to meet and exceed individual/team performance targets including SLA’s\nDemonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealings\nAnalyse, evaluate and complete work in accordance with agreed standards and limits\nLiaise with other departments as necessary\nCarry out any other tasks or responsibilities as required in the role\nPersonal Skillset: \nCustomer Service - Handle calls, emails and web-chats coming into the business and pre-call planning / preparation, understand the importance of voice, being polite and engaging, an active listener blocking out distractions, able to establish customer's wants, able to deliver attention grabbing statements whilst outlining needs. Able to handle objections. \nAdministration - Accurately and efficiently handle incoming and outgoing mail in a manner that complies with regulatory requirements.\nCustomer Focus - Increase customer satisfaction through the delivery of excellent service.\nPeople and Workflow Management - Manage own time and priorities and can remain focused, positive and enthusiastic when issues are encountered. \nColleagues - Work positively as part of a team and in supporting and motivating others to achieve team objectives.\nOperational Effectiveness - Deliver consistent performance through adherence to the appropriate processes.\n\nDesirable Business Skillset\nExperience in a customer service, sales or office-based role is desirable \nExperience in a call centre type environment desirable\nWork experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines desirable\nExcellent communication skills\nProficiency in MS office and overall computer literacy.","description_format":"text","description_chars":3015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T20:56:57Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.361,"p_room":0.9,"age_days":17,"expected_fill_days":28,"reasons":["conf:21","agency","stale_co","urgency","velocity","win:mid","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/cpl-telesales-customer-service-representative-3","json_url":"https://alion.io/job/cpl-telesales-customer-service-representative-3.json","meta":{"generated_at":"2026-10-31T05:32:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2268173},"rest":"https://alion.io/mcp/rest/get_company?id=2268173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcpl-telesales-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcpl-telesales-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcpl-telesales-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cpl-telesales-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcpl-telesales-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3033764}},{"tool":"search_jobs","arguments":{"company":"cpl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3033764},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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