{"id":1820676,"url":"https://alion.io/job/cpl-uk-ops-customer-service-advisor","title":"UK OPS Customer Service Advisor","company":{"id":2268173,"name":"Cpl","domain":"cpl.com","url":"https://alion.io/company/cpl-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kilkenny, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T16:15:36Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-26T01:49:43Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Role: Customer Service Advisor - UK OPS\nLocation: Kilkenny (Onsite)\nMonday to Friday 7-hour shifts between 9:00 - 18:00 (Examples: 9:00-16:00, 9:30-16:30, 10:00-17:00, 11:00-18:00). Occasional Saturdays are required (10am - 2pm shift).\n6-month contracts initially\nUK Bank Holidays apply (not Irish Bank Holidays)\nSalary:€16.48 per hour\nCpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.\nOur goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself.\nThis is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.\nWhat you will be doing:\n·Provide ‘Best in Class’ customer service and provide clear solutions to customer queries within contact centre environment.\n·Perform and approach your role to the professional standards expected of a leading contact centre.\n·Work towards achievement of individual performance objectives based on SLAs.\n·Positively contribute to your team and support team colleagues.\n·Compliance with all regulatory requirements including all operational and administrative procedures including risk verification protocols.\n·Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations.\n·Reinforce the message that values the customer.\nRequirements:\n·1+ year experience in Customer Service (Retail, Hospitality, Contact centre)\n·Excellent interpersonal and communication skills\n·The ability to Problem Solve\n·Be resilient and demonstrate agility to flex your learning in role\n·Good level of PC skills\nBenefits of being a Cpl colleague on site:\n·Great starting rates & hours\n·Engaged onboarding & training\n·APA/ QFA support subject to role\n·Dedicated EAP program\n·Bike To Work scheme\n·Travel tax incentives\n·A diverse and inclusive culture\n·Remote, hybrid & on-site opportunities - Subject to role\n·Flexible hours available - Subject to role\n·Access to internal BOI Careers Lab and soft skill training\nWhile initially these are contracts circa 6 months in duration; due to ongoing investment in front line services, opportunities to extend are available subject to individual performance and availability of roles. Over the years, we have seen Cpl colleagues start something amazing, take experience from other roles and build solid careers with Bank of Ireland, which has resulted in a very high proportion of people going on to have permanent careers with them when they become available. We have had people leave to travel or continue their education come back and resume their journey.\nCpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.\nCpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.\nWe have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.","description_format":"text","description_chars":4300,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T05:25:23Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.275,"p_room":0.36,"age_days":47,"expected_fill_days":27,"reasons":["conf:4","agency","stale_co","urgency","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cpl-uk-ops-customer-service-advisor","json_url":"https://alion.io/job/cpl-uk-ops-customer-service-advisor.json","meta":{"generated_at":"2026-10-26T10:17:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2268173},"rest":"https://alion.io/mcp/rest/get_company?id=2268173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcpl-uk-ops-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcpl-uk-ops-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcpl-uk-ops-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cpl-uk-ops-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcpl-uk-ops-customer-service-advisor"}]}