{"id":3598610,"url":"https://alion.io/job/cprime-engagement-manager","title":"Engagement Manager","company":{"id":673347,"name":"Cprime","domain":"cprime.com","url":"https://alion.io/company/cprime","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-11-02T05:26:56Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T01:30:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":2},"description":"Cprime | INRY is looking for an Engagement Manager to lead enterprise Moveworks implementations and AI-enabled employee experience engagements.\nThe Engagement Manager is the primary delivery leader and day-to-day client counterpart for assigned engagements. This role combines hands-on program and project management with client consulting, technical coordination, and outcome-focused leadership.\nYou will work across customer stakeholders, Cprime delivery teams, Moveworks/ServiceNow, and other technology partners to translate customer objectives into a well-structured and executable engagement. You will own the overall health of the engagement-including scope, schedule, resources, risks, financials, governance, readiness, adoption, and customer outcomes-while helping teams navigate the technical and organizational complexity associated with enterprise AI.\nThis is not simply a project coordinator role, nor is it expected to be the primary hands-on developer or solution architect. Successful Engagement Managers are comfortable operating between those worlds: they understand the technology well enough to lead credible customer conversations, identify dependencies and risks, translate between business and technical teams, and make sure the right people are engaged to reach decisions and deliver results.\nWhat you'll do:\nLead the Client Engagement\nServe as the primary day-to-day delivery leader and trusted customer counterpart. \nEstablish strong relationships with executive sponsors, program leaders, technical teams, business stakeholders, and partner organizations. \nUnderstand the customer’s goals and translate them into clear engagement outcomes, priorities, plans, decisions, and success measures. \nLead customer governance, status discussions, workshops, decision forums, steering meetings, and escalations as appropriate. \nProactively identify issues, create clarity, recommend options, and drive decisions rather than simply reporting status. \nCommunicate technical and delivery topics clearly to both technical and non-technical audiences. \nOwn Delivery and Engagement Health\nBuild and maintain the overall engagement plan, milestones, workstreams, dependencies, operating cadence, and delivery governance. \nOwn risks, issues, decisions, actions, assumptions, and dependencies through appropriate RAID/RIDAC management. \nCoordinate Cprime consultants, architects, engineers, customer resources, Moveworks/ServiceNow resources, and other partners as one integrated delivery team. \nManage resource plans, assignments, onboarding, scheduling, and delivery transitions. \nMonitor actual progress against the plan and proactively address deviations, blockers, and competing priorities. \nEnsure clear meeting cadence, follow-up, ownership, and accountability throughout the engagement. \nLead launch readiness, go/no-go planning, stabilization, transition, and engagement closeout. \nManage Scope, Financials, and Commercial Health\nUnderstand and manage the Statement of Work, contractual scope, assumptions, deliverables, milestones, and acceptance expectations. \nIdentify potential scope expansion, delivery gaps, or change requirements early and manage them transparently with the customer and internal team. \nMonitor engagement budget, burn, forecast, resource utilization, and financial risks. \nPartner with Cprime account and practice leadership when change orders, extensions, additional services, or follow-on opportunities are appropriate. \nBalance customer advocacy with responsible commercial and delivery management. \nGuide Moveworks and AI Delivery\nDevelop sufficient Moveworks product, implementation, and architecture knowledge to confidently lead customer engagements. \nUnderstand how Moveworks interacts with enterprise systems such as ServiceNow, knowledge repositories, collaboration platforms, identity solutions, HR systems, and other business applications. \nHelp customers and delivery teams identify and prioritize practical, high-value AI and agentic use cases. \nCoordinate technical discovery and facilitate discussions around integrations, knowledge/content, data, security, identity, workflows, and platform readiness. \nRecognize where technical, data, governance, or organizational conditions may create delivery or adoption risks. \nPartner closely with architects, consultants, developers, and Moveworks/ServiceNow specialists without needing to personally own all solution architecture or development. \nDrive Adoption and Measurable Outcomes\nEstablish success criteria and meaningful measures with customers early in the engagement. \nEnsure implementation planning includes organizational readiness, communications, enablement, training, adoption, and sustainment-not simply technical go-live. \nUse testing, feedback, usage data, and engagement evidence to recommend whether to proceed, adjust, pause, or change approach. \nHelp customers connect Moveworks capabilities to measurable improvements in employee experience, self-service, automation, productivity, and operational efficiency. \nSupport successful transition from implementation into steady-state ownership, support, optimization, and future roadmap planning. \nStrengthen the Practice\nCapture lessons learned, reusable assets, risks, patterns, and implementation practices across customer engagements. \nContribute to the continued development of Cprime’s Moveworks implementation methodology, templates, playbooks, and delivery standards. \nShare field insights and customer feedback with internal practice leaders and Moveworks/ServiceNow teams. \nMentor and support delivery team members while helping create a consistent, high-quality customer experience. \nStay current on Moveworks, ServiceNow, enterprise AI, agentic AI, and evolving implementation practices. \nQualifications and Skills:\nSignificant experience leading enterprise technology implementations, consulting engagements, or SaaS delivery programs. \nDemonstrated ownership of customer-facing engagements from planning and discovery through implementation, launch, and transition. \nStrong hands-on project/program management capabilities including scope, schedule, resources, risks/issues, dependencies, governance, financials, and executive reporting. \nExperience leading complex cross-functional teams involving business, technical, vendor, and executive stakeholders. \nAbility to bring structure and clarity to ambiguous or rapidly evolving initiatives. \nStrong consulting and facilitation skills with the ability to ask effective questions, challenge assumptions constructively, and guide customers toward decisions. \nTechnical fluency sufficient to understand integrations, APIs, enterprise platforms, data, identity, security, workflows, and solution dependencies without needing to be the primary developer. \nExperience working with enterprise AI, automation, digital employee experience, ServiceNow, IT service management, or related enterprise platforms. \nStrong written and verbal communication skills, including the ability to communicate effectively with both technical teams and senior executives. \nDemonstrated comfort operating independently and taking accountability for engagement outcomes. \nWillingness to travel occasionally based on customer and engagement needs. \nPreferred Qualifications:\nThe following are highly valuable, but not all are required:\nDirect experience implementing or managing Moveworks \nServiceNow implementation or consulting experience \nExperience with ITSM, Employee Center, HR service delivery, digital workplace, or employee experience initiatives \nExperience with generative AI, LLMs, agentic AI, enterprise search, conversational AI, or intelligent automation \nExperience with enterprise knowledge management and content readiness \nExperience integrating SaaS platforms with systems such as ServiceNow, Microsoft 365, Teams, SharePoint, identity platforms, HR systems, or other enterprise applications \nConsulting or professional-services experience, including Statements of Work, change control, forecasting, and multi-client delivery \nOrganizational change management, adoption, or enterprise rollout experience \nExperience helping develop implementation methodologies, playbooks, delivery standards, or reusable consulting assets \nProject/program management or relevant ServiceNow/technology certifications \nWhat success looks like:\nSuccessful Engagement Managers consistently:\nCreate confidence and clarity for customers and delivery teams. \nKeep engagements aligned to scope, schedule, budget, resources, and desired outcomes. \nIdentify risks and dependencies before they become escalations. \nUnderstand enough of the solution to lead meaningful technical and business conversations. \nTranslate complexity into practical decisions and executable plans. \nBuild trusted relationships while remaining willing to have difficult conversations. \nTreat adoption and customer value as part of implementation success-not activities that begin after go-live. \nHelp customers become increasingly capable and self-sufficient. \nLeave behind stronger delivery practices, reusable lessons, and a better playbook for the next engagement.","description_format":"text","description_chars":9141,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners","IT Training & Certification"],"lifecycle":[{"event":"open","at":"2026-11-02T06:36:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 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