{"id":3847884,"url":"https://alion.io/job/cprime-servicenow-it-solution-architect","title":"ServiceNow IT Solution Architect","company":{"id":673347,"name":"Cprime","domain":"cprime.com","url":"https://alion.io/company/cprime","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-05T23:11:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T17:09:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The IT Solution Architect is a ServiceNow architect who helps enterprise clients decide how AI should change IT services and operations. You turn that direction into designs that are ready to build.\nAs AI automates more of the implementation work, clients need more help deciding what to build and how to get value from it. This role brings deep IT platform knowledge to that work and reports to the Solution Architect Lead.\nWhat you will do:\nAdvise IT leaders. Be a trusted ServiceNow advisor to client IT teams and explain technical trade-offs in business terms.\nDesign IT solutions. Translate business and operating model needs into scalable solutions across ITSM, ITOM, ITAM, and SPM, including how AI agents fit in and how they are governed.\nAssess the current state. Review client instances, CMDB and data health, integrations and customizations to find what will help or hold back AI adoption.\nDesign integrations. Define how ServiceNow connects to cloud platforms, identity providers, observability tools, middleware, and business applications.\nRun workshops. Lead IT discovery and design sessions, and turn business needs into a clear solution direction.\nSupport new business. Contribute IT architecture to client workshops, business cases, proofs of concept, and proposals.Prove feasibility. Build and test IT use cases in proofs of concept with our AI engineers, using tools such as Flow Designer and IntegrationHub.\n\nGuide implementation. Hand off clear designs and answer architecture questions during the build. Flag risks, technical debt, and non-scalable customizations early.\nBuild reusable assets. Turn client lessons into IT patterns, use case catalogs, and accelerators, following our architecture standards.\nStay ahead of the platform. Track ServiceNow developments for IT and identify opportunities for clients.\nQualifications and skills:\n6+ years of ServiceNow implementation, development, or architecture experience, including technical solution design.\nBachelor's degree in computer science, information technology, engineering, or a closely related field.\nStrong experience with ServiceNow ITSM, plus at least one of ITOM, ITAM, or SPM.\nSolid knowledge of Now Platform architecture, CMDB and data model design, security, and integration design.\nStrong hands-on capability in JavaScript, ServiceNow scripting, REST and API-led integrations.\nWorking knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks, or strong interest in building it.\nAbility to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability.\nClient-facing consulting experience, including workshops and stakeholder communication.\nStrong problem-solving ability, with the judgment to simplify complex requirements into practical design decisions.\nComfortable working across cross-functional teams in ambiguous enterprise transformation environments.\nCertifications:\n Required: ServiceNow Certified System Administrator (CSA).\n Strongly desired: Certified Implementation Specialist in ITSM (CIS-ITSM), and Certified Application Developer (CAD).\n Preferred: Additional CIS certifications in ITOM or other IT product lines, or progress toward Certified Technical Architect (CTA).","description_format":"text","description_chars":3233,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps 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