{"id":2124875,"url":"https://alion.io/job/craftware-application-support-engineer","title":"Application Support Engineer","company":{"id":4184851,"name":"Craftware","domain":"craftware.com","url":"https://alion.io/company/craftware-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_board_market","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":69},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"MS SQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"UiPath","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-05T15:00:04Z","employer_posted_date":null,"last_verified_at":"2026-10-05T15:00:04Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.\nModel: remote\nEngagement: full-time\nAbout the role:\nWe are looking for an experienced Application Support Engineer to join our team responsible for the maintenance, development, and support of our Client's key business systems.\nWe're looking for a flexible and inquisitive person with a strong technical bent — someone who doesn't just \"put out fires,\" but can thoroughly analyze how systems work (tech analysis), ensure a smooth change deployment process, and act as a discussion partner for engineering teams and Site Services.\nImportant: We care about having a broad range of competencies within the team, so you don't need to meet 100% of the requirements below. If you have solid IT Support fundamentals and experience in at least one or two of the listed areas/tools, we'd be happy to talk to you!\nResponsibilities:\nAnalysis and technical support: Independent technical analysis of system issues, diagnosing and resolving incidents in the area of business applications and pension/payroll & HR systems.\n\nDeployment and change management: Overseeing and planning deployment processes (releases, fixes, patches) in test and production environments.\n\nCoordination and collaboration: Close cooperation with the Site Services team — instructing on technical tasks, substantive discussion, and jointly resolving complex issues.\n\nWindows & DB environment engineering: Maintaining and supporting applications running in a Windows Server environment and working with MS SQL databases.\n\nDocumentation and standards: Creating and updating technical documentation (Runbooks, SOPs, Disaster Recovery Plans) and working in accordance with standard ITIL procedures (Change & Incident Management).\n\nRequirements:\nExperience in an Application Support / Systems Support Engineer role (L2/L2+ level).\n\nEnglish language skills — working in an international team.\n\nVery good knowledge of Windows Server (administration, configuration, maintenance).\n\nGood knowledge of MS SQL Server (management, configuration, basic queries, and database troubleshooting).\n\nPractical knowledge of Incident & Change Management processes (familiarity with ServiceNow or similar ITSM tools is a plus).\n\nUnderstanding of the deployment lifecycle (Release & Deployment Management) in test and production environments.\n\nExperience creating SOPs, DRPs (Disaster Recovery Plans), and technical instructions (Runbooks).\n\nStrong analytical thinking, flexibility, excellent communication, and the ability to use precise technical language.\n\nNice to have:\nWe don't expect knowledge of all of the systems below — experience with any of them will be valued:\nHR / Payroll & Mobility systems\nExperience supporting systems in the areas of: Pensions, Payroll, Time & Benefits, Time Management, Stock / Equity, or Global Mobility.\n\nSpecialized application tools:\nPractical knowledge of or experience supporting tools such as: CaseIQ, Peeps, Whisply, or Curayo.\n\nWe offer:\nB2B contract (up to 100 PLN net/h + VAT)\n\nFully remote service delivery\n\nBroad range of projects (internal, international) - genuine variety of clients and tasks\n\nBudget for skills development and certifications as part of the collaboration\n\nRegular collaboration reviews and discussion of project scope\n\nAdditional benefits available as part of the collaboration\n\nNetworking and team-building events for project teams\n\nTech stack\napplication support\nWindows Server\nMS SQL Server\nIncident & Change Management","description_format":"text","description_chars":3921,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:50:21Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/craftware-application-support-engineer","json_url":"https://alion.io/job/craftware-application-support-engineer.json","meta":{"generated_at":"2026-10-12T03:01:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4446,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4184851},"rest":"https://alion.io/mcp/rest/get_company?id=4184851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcraftware-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcraftware-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcraftware-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/craftware-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcraftware-application-support-engineer"}]}