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Działamy tam, gdzie technologia musi być niezawodna, bezpieczna i skalowalna. Realizujemy projekty end-to-end: od analizy i architektury, przez wdrożenie, aż po rozwój i utrzymanie. Jesteśmy zaufanym partnerem takich technologii jak Salesforce, Veeva, UiPath i Databricks.\nModel: Praca zdalna\nForma współpracy: Pełne zaangażowanie (B2B)\nZadania:\nwsparcie użytkowników aplikacji z różnych krajów\n\nprzyjmowanie, analiza i rozwiązywanie zgłoszeń oraz incydentów zgodnie z procesami ITSM\n\ndiagnozowanie problemów i przekazywanie bardziej złożonych spraw dalej, do 3 linii wsparcia\n\nprowadzenie zgłoszeń w systemie ticketowym i dbanie o ich aktualny status\n\nkomunikacja z użytkownikami i zespołami klienta po angielsku\n\nWymagania:\ndoświadczenie w IT/Application Support, Service Desk lub we wsparciu aplikacji biznesowych i ich użytkowników\n\nznajomość procesów ITSM i obsługi incydentów\n\ndoświadczenie z systemami ticketowymi (np. ServiceNow, Jira Service Management, Zendesk)\n\nangielski na poziomie, który pozwala swobodnie komunikować się w międzynarodowym zespole\n\nsamodzielność i umiejętność rozwiązywania problemów\n\npodejście nastawione na jakość usługi i potrzeby użytkownika\n\nOferujemy:\nUmowa B2B (do 90 zł netto/h + VAT)\n\nMożliwość świadczenia usług w pełni zdalnie\n\nSzerokie spektrum projektów (wewnętrzne, międzynarodowe)\n\nBudżet na rozwój kompetencji i certyfikacje\n\nRegularne przeglądy współpracy i omówienie zakresu projektów\n\nDodatkowe świadczenia w ramach współpracy\n\nWydarzenia networkingowe i integracyjne\n\nTech stack\napplication support\nITSM\nIncident management\nEnglish","description_format":"text","description_chars":1821,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-12T14:28:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["seen:0","win:early"],"computed_at":"2026-11-13T00:20:20Z"},"pay":null,"html_url":"https://alion.io/job/craftware-it-support-2nd-line","json_url":"https://alion.io/job/craftware-it-support-2nd-line.json","meta":{"generated_at":"2026-11-13T00:20:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4184851},"rest":"https://alion.io/mcp/rest/get_company?id=4184851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcraftware-it-support-2nd-line"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcraftware-it-support-2nd-line"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcraftware-it-support-2nd-line"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/craftware-it-support-2nd-line\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcraftware-it-support-2nd-line"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4170276}},{"tool":"search_jobs","arguments":{"company":"craftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4170276},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}