{"id":2117828,"url":"https://alion.io/job/craftware-site-reliability-engineer","title":"Site Reliability Engineer","company":{"id":4184851,"name":"Craftware","domain":"craftware.com","url":"https://alion.io/company/craftware-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_board_market","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":391},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"UiPath","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Dynatrace","optional":true},{"name":"GCP","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"New Relic","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-04T09:00:12Z","employer_posted_date":null,"last_verified_at":"2026-10-04T09:00:12Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.\nModel: Remote \nEngagement: Full-time (B2B)\nWe are looking for an experienced Site Reliability Engineer (SRE) to ensure the reliability, availability, performance, and operational continuity of a complex enterprise ecosystem consisting of multiple highly integrated systems. The SRE will be responsible for the technical stability of individual applications as well as the end-to-end reliability of critical business processes spanning multiple platforms and services, working closely with DevOps teams, application owners, architects, support teams, and Single Points of Contact (SPOCs) responsible for integrated and dependent systems mostly based on Salesforce platform with Sales Cloud, Service Cloud and Experience Cloud.\n\nResponsibilities\nEnsure high availability, reliability, performance, and operational continuity of business-critical systems and services\n\nMonitor and analyze end-to-end business processes across multiple applications, APIs, middleware components, messaging platforms, and external systems\n\nIdentify system dependencies and assess their impact on business service availability\n\nEstablish and maintain monitoring, observability, alerting, and dashboards covering both technical and business-process metrics\n\nDefine and track SLIs, SLOs, availability targets, and other reliability metrics\n\nCoordinate major incidents involving multiple systems and technical teams\n\nLead root cause analysis for production incidents, integration failures, performance degradation, and service interruptions\n\nCoordinate troubleshooting and communication with SPOCs, system owners, vendors, infrastructure teams, and external providers\n\nManage and prioritize the work of the DevOps team responsible for deployment, monitoring, automation, infrastructure, and operational support\n\nDrive automation of operational activities, deployments, health checks, recovery procedures, and system maintenance\n\nMaintain operational runbooks, troubleshooting guides, escalation paths, and recovery procedures\n\nEnsure appropriate backup, disaster recovery, failover, and business continuity mechanisms are implemented and validated\n\nSupport release planning, production readiness, risk assessment, dependency analysis, and rollback strategies\n\nProactively identify reliability risks, performance bottlenecks, single points of failure, and architectural weaknesses\n\nWork with development and architecture teams to improve resilience, scalability, fault tolerance, retry mechanisms, and graceful degradation\n\nLead post-incident reviews and ensure corrective and preventive actions are implemented\n\nRequirements\nA minimum of intermediate proficiency with the Salesforce platform is required. \n\nStrong experience in Site Reliability Engineering, DevOps, Production Engineering, Application Operations, or a similar role\n\nExperience working with complex, highly integrated enterprise architectures\n\nStrong understanding of end-to-end business process monitoring and dependency management\n\nExperience with incident management, root cause analysis, problem management, and service restoration\n\nPractical knowledge of monitoring, logging, alerting, and observability platforms\n\nGood understanding of SLI, SLO, SLA, availability, latency, throughput, and reliability concepts\n\nExperience with CI/CD, release management, infrastructure automation, and deployment processes\n\nUnderstanding of high availability, disaster recovery, failover, and resilience patterns\n\nAbility to coordinate technical activities across multiple teams and system owners\n\nExperience managing or coordinating a DevOps or operations-focused engineering team\n\nStrong analytical, troubleshooting, and communication skills\n\nNice to have\nExperience with cloud platforms (AWS, Azure, or GCP) in a production operations context\n\nExperience with containerization and orchestration (Docker, Kubernetes)\n\nScripting/automation skills (Python, Bash, or similar)\n\nFamiliarity with APM/observability tooling (e.g., Datadog, Dynatrace, New Relic, Grafana, Prometheus)\n\nExperience with messaging/integration middleware (e.g., Kafka, MQ, ESB platforms)\n\nITIL or similar IT service management framework knowledge\n\nWe offer\nB2B contract (rate up to 190 PLN net/h + VAT)\n\nFully remote service delivery\n\nBroad range of projects (internal, international) - genuine variety of clients and tasks\n\nBudget for skills development and certifications as part of the collaboration\n\nRegular collaboration reviews and discussion of project scope\n\nAdditional benefits available as part of the collaboration\n\nNetworking and team-building events for project teams\n\nTech stack\nIncident management\nSRE\nObservability\nCI/CD\nTeam Leadership","description_format":"text","description_chars":5147,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T22:59:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["seen:7","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/craftware-site-reliability-engineer","json_url":"https://alion.io/job/craftware-site-reliability-engineer.json","meta":{"generated_at":"2026-10-12T10:22:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4184851},"rest":"https://alion.io/mcp/rest/get_company?id=4184851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcraftware-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcraftware-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcraftware-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/craftware-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcraftware-site-reliability-engineer"}]}