Surgery Scheduler

About Crane Center for Transgender Surgery

The Crane Center is a world-renowned Transgender surgical practice, with locations in Greenbrae, California, Boulder, Colorado, and Austin, Texas. We have eight highly specialized surgeons and a multidisciplinary clinical team which allows us to offer all aspects of gender-affirming surgery.

We believe in putting the Patient First, and we strive to give employees a work-life balance that allows the company to recruit and retain the best and the brightest.

Surgery Scheduler Role

The Surgery Scheduler is responsible for coordinating all aspects of surgical procedures to ensure smooth and efficient operations. This role involves collaborating with patients, surgeons, and medical staff while managing schedules and ensuring all preoperative requirements are met.

Primary Job Responsibilities

• Schedule surgical procedures, ensuring appropriate allocation of operating rooms, equipment, and staff.
• Coordinate surgery dates with patients, physicians, and hospital staff.
• Considers physician’s priorities, patient and equipment/special needs when scheduling surgical procedures and post-operative appointments.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted providers as indicated.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications specified by the provider.
• Provides accurate, detailed information to patients regarding time and location of scheduled procedure and related appointments.
• Takes appropriate action in responding to questions from patients regarding scheduling changes and/or cancellations in a timely, accurate manner.
• Resolve scheduling conflicts or issues promptly and efficiently.
• Maintain confidentiality and compliance with HIPAA regulations in handling patient information.
• Other duties as assigned.

Required Experience, Education, Abilities, and Skills

• Associate or bachelor’s degree in related field, preferred.
• Minimum of 2 years’ experience in surgery scheduling, required.
• Knowledge of Medical Terminology and Medical Coding, required.
• Experienced with EMR, MAC, Office 365 and other related products.
• Ability to speak, read and write in Spanish, preferred.
• Evidence of strong leadership qualities.
• Demonstrated excellence in interpersonal, operational, and organizational skills.
• Must have the ability to work independently with minimal instructions, multi-task with commitment to accuracy, detail, follow-up and follow-through.

Additional Details

• M-F, 40 hours per week
• Pay range - $25-$28/hour