{"id":3410554,"url":"https://alion.io/job/cranial-technologies-it-help-desk-technician-3","title":"IT Help Desk Technician","company":{"id":52040,"name":"Cranial Technologies","domain":"cranialtech.com","url":"https://alion.io/company/cranial-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-10-28T15:05:15Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T02:17:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts. \nCranial Technologies has been a leader in plagiocephaly, helping babies for over 35 years! We are a growing company with over 100 clinics throughout the US, including our manufacturing facility in Chandler and our Corporate headquarters in Tempe, Arizona. We currently have over 800 employees and continue to grow.\nWe are accepting applications for an IT helpdesk technician at our headquarters in Tempe. This role is a “tier one” level role, focusing on: assisting end users with issues that will come in via phone, ticketing system, or teams chat; response to emergent situations; imaging and configuration of new computer systems; and projects as assigned. Support is provided over the phone, Teams chat and remote desktop connections.\nIn this role, you will be joining a supportive team with many opportunities for advancing your skillset. The ideal candidate for this role will possess strong communication skills, excellent customer service, and must be comfortable organizing and managing multiple priorities at any given time. \nThe candidate must be able to work early morning shifts to support clinics in the Eastern Time zone. This is an on-premise only role.\nTechnical Requirements: \nExperience supporting Windows 10/11.\nFamiliarity with imaging.\nSetup of new computers as well as break/fix support.\nActive Directory / Entra ID knowledge.\nTroubleshooting of network connectivity.\nDocumentation of work within our ticketing system.\nAssist in creation and updating knowledge base articles.\nContact vendor technical support for warranty and repairs.\nHelp maintain software and hardware inventory.\nProvide telephone and remote support to end-users.\nOn call as needed (in general, one week each month and we receive few calls during off hours).\nAssist with other technology projects as assigned.\nOffice 365 management experience is a plus.\nEnsure HIPAA compliance is maintained.\nSkill and Education Requirements: \n1-3 years of recent, similar experience.\nA+ certification is a plus.\nAssociate degree in information technology or related field highly desired.\nProficient knowledge of all desktop hardware, software, and applications.\nExcellent problem-solving skills.\nAbility to multitask, prioritize, and accomplish all given tasks in a timely manner.\nProfessional demeanor with a positive attitude\nSuperior customer service and communication skills.\nAbility to thrive and contribute to a positive team environment.\nMust be self-motivated.\nAbility to lift 50lbs.\nBenefits Package for Cranial Technologies: \nMedical, Vision, and Dental Insurance\n401k Retirement Plan with a Company Match\n3.5 Weeks Paid Time Off + 7 Paid Company Holidays\nLife Insurance\nShort/Long Term Disability Insurance\nThe salary range for this position is $40,000 - $55,000 and is dependent on the applicant's relevant skills and experience. \nApplicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment Visa currently. \nYou will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please make no phone calls regarding the position. \nIf you are unable to submit your application, please email the recruiting department at  for assistance. \n#LI-Onsite","description_format":"text","description_chars":3648,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Supplies & Consumables","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-10-28T17:42:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/cranial-technologies-it-help-desk-technician-3","json_url":"https://alion.io/job/cranial-technologies-it-help-desk-technician-3.json","meta":{"generated_at":"2026-11-01T04:46:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52040},"rest":"https://alion.io/mcp/rest/get_company?id=52040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcranial-technologies-it-help-desk-technician-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcranial-technologies-it-help-desk-technician-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcranial-technologies-it-help-desk-technician-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cranial-technologies-it-help-desk-technician-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcranial-technologies-it-help-desk-technician-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3410554}},{"tool":"search_jobs","arguments":{"company":"cranialtech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3410554},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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