{"id":2778188,"url":"https://alion.io/job/cranky-concierge-travel-coordinator","title":"Travel Coordinator","company":{"id":4444164,"name":"Cranky Concierge","domain":"crankyconcierge.com","url":"https://alion.io/company/cranky-concierge","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Long Beach, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25000,"max":25000,"currency":"USD","period":"year","gross":null,"usd_annual":25000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:30:23Z","employer_posted_date":null,"last_verified_at":"2026-10-14T15:30:23Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"The Travel Coordinator’s primary responsibilities are to manage inbound emails and phone calls, facilitate customer onboarding, and keep the virtual office running smoothly. This role is well suited for someone who enjoys staying organized, communicating clearly, and helping keep things moving in a fast-paced environment.\nSchedule\nThis is a full-time, fully remote position and the standard working hours are 10am to 7pm ET Monday through Friday.\nJob Responsibilities\nManage inbound emails and phone calls in a timely and professional manner.\n\nSet up new trips for the Travel Planning team to work on.\n\nBe the friendly, professional first point of contact for our clients.\n\nInform new and existing clients about our services and pricing.\n\nAssist with administrative tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks as needed. \n\nAs time allows, assist with travel planning tasks including but not limited to: quoting travel insurance, purchasing seat assignments, and issuing tickets.\n\nIf this sounds like the kind of thing you like to do, then keep reading!\nWhat Matters in this Role\nReliability. The team will be depending on you to stay on top of and manage the daily flow of client communications.\n\nEnglish proficiency. Native-level written and verbal English is required.\n\nAttention to detail. You’ll be managing a lot of information, sometimes under time pressure, so accuracy matters.\n\nAbility to work under pressure. You’re responsible for ensuring that the relevant information reaches the right person in a timely manner even when there’s a lot going on. \n\nHumility and teamwork. If you don't know the answer, be willing to ask others on the team for help.\n\nCalm and collected. You must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry; you can't be.\n\nU.S. Work Authorization. To do this job, you’ll need to be legally authorized to work in the U.S. for any employer, without sponsorship. \n\nBackground check. A clean background check will be required as this role involves handling sensitive client data.\n\nLocation. This is a remote position, but you must be available and accessible during your standard working hours.\n\nTechnology. You’ll need your own computer (Windows or Mac), reliable high-speed internet and a smartphone (Android or iPhone). \n\nWorkspace. You’ll need access to a quiet work environment to accommodate communication with clients via email and phone. \n\nCompensation\nStarting at $17/hr, depending on skills and experience \n\nBenefits \n15 days of PTO per year, accruing from date of hire\n\nPaid Federal holidays\n\nHealth insurance\n\n3% retirement match \n\nMonthly phone and internet stipend \n\nAccess to exclusive travel industry discounts after 6 months of employment\n\nTwo company get-togethers each year\n\nWe can't stress enough how important attention to detail is, so please be sure to tell us your favorite airline in your application.","description_format":"text","description_chars":2960,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T10:40:29Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["seen:4","win:early"],"computed_at":"2026-10-18T20:22:23Z"},"pay":{"stated_usd_annual":25000,"is_top_pay":false},"html_url":"https://alion.io/job/cranky-concierge-travel-coordinator","json_url":"https://alion.io/job/cranky-concierge-travel-coordinator.json","meta":{"generated_at":"2026-10-18T20:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4444164},"rest":"https://alion.io/mcp/rest/get_company?id=4444164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcranky-concierge-travel-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcranky-concierge-travel-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcranky-concierge-travel-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cranky-concierge-travel-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcranky-concierge-travel-coordinator"}]}