{"id":3287719,"url":"https://alion.io/job/crash-champions-customer-experience-associate-i","title":"Customer Experience Associate I","company":{"id":1805159,"name":"Crash Champions","domain":"crashchampions.com","url":"https://alion.io/company/crashchampions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0.125,"time_to_fill_p50_days":8,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T19:03:04Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T13:34:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Champions Do More\nAs one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.\nThe Customer Experience Associate I is responsible for scheduling customer appointments for collision repair and estimates while adhering to all internal and external Standard Operating Procedures (SOPs). This role supports the delivery of a consistent, best-in-class customer experience throughout the vehicle repair process.\nThis position operates in a high-volume, performance-driven call center environment and requires the ability to manage a large volume of inbound and outbound customer interactions while maintaining professionalism, empathy, and accuracy. The role is fully remote and requires a quiet, distraction-free workspace and reliable high-speed internet.\nResponsibilities\nSchedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures\nProfessionally manage a high volume of inbound and outbound customer communications\nAssist customers with rental car reservations and tow scheduling\nDemonstrate a strong sense of urgency while effectively managing daily workload\nCommunicate with empathy, confidence, and professionalism in all customer interactions\nRespond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps\nResolve customer concerns through active listening and effective use of internal resources\nMultitask across multiple systems and communication channels to ensure accuracy and efficiency\nFollow departmental processes and procedures to maintain assignment accuracy and data integrity\nSafeguard customer and company information and maintain confidentiality at all times\nMaintain company-issued equipment in proper working conditions and promptly report issues\nConsistently act in a manner that supports positive outcomes and high-quality customer experience\nPerform other duties as assigned\nSCHEDULE AND COMPENSATION:\nShift: Monday-Friday, 10:30 AM-7:00 PM CST\nSaturday: 8:00 AM-12:00 PM CST (rotating; subject to business needs)\nBase Compensation: $17.50 per hour + Performance Incentives: This role includes eligibility for monthly performance-based bonuses of up to $400, tied to key operational and customer experience metrics.\nQualifications\nHigh school diploma or GED required\nMinimum of 1 year of experience in a high-volume call center environment\nStrong verbal and written communication skills\nDemonstrated empathy and active listening skills\nAbility to multitask and manage competing priorities in a fast-paced environment\nStrong attention to detail and accuracy\nExcellent time management and organizational skills\nSelf-motivated with a strong work ethic and ability to learn quickly\nReliable modem and high-speed internet meeting minimum requirements\nAbility to navigate and multitask across multiple systems, including CRM software\nBenefits\nThe Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:\nMedical Insurance\nDental Insurance\nVision Insurance\nGroup Life Insurance\nDisability Insurance\n401k Retirement Plan with match\nReferral Bonus (“Cash From Crash”)\n5 Paid Holidays\nWe are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nPosted Min Pay Rate\nUSD $16.00/Hr.Posted Max Pay Rate\nUSD $19.00/Hr.","description_format":"text","description_chars":4396,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-26T19:03:04Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":4,"expected_fill_days":8,"reasons":["conf:3","win:mid","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/crash-champions-customer-experience-associate-i","json_url":"https://alion.io/job/crash-champions-customer-experience-associate-i.json","meta":{"generated_at":"2026-10-31T15:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805159},"rest":"https://alion.io/mcp/rest/get_company?id=1805159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrash-champions-customer-experience-associate-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrash-champions-customer-experience-associate-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrash-champions-customer-experience-associate-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crash-champions-customer-experience-associate-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrash-champions-customer-experience-associate-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3287719}},{"tool":"search_jobs","arguments":{"company":"crashchampions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3287719},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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