{"id":1376155,"url":"https://alion.io/job/crashchampions-customer-service-representative-13","title":"Customer Service Representative","company":{"id":1805159,"name":"Crash Champions","domain":"crashchampions.com","url":"https://alion.io/company/crashchampions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T06:45:14Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-20T04:53:31Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Champions Do More\nAs one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.\nResponsibilities\nEnsure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.\nClean workspace, this is the first point of contact our customers have with our facility.\nEffectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.\nProvide clerical and administrative support to the General Managers and Service Advisors.\nHandle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.\nPerform other related duties as assigned\nQualifications\nInterpersonal and customer service skills.\nAnalytical and problem-solving skills.\nMultitasking and organizational skills.\nAbility to answer a high volume of calls and/or emails daily.\nAttentiveness and patience\nBenefits\nThe Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:\nMedical Insurance\nDental Insurance\nVision Insurance\nGroup Life Insurance\nDisability Insurance\n401k Retirement Plan with match\nReferral Bonus (“Cash From Crash”)\n5 Paid Holidays\nWe are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nPosted Min Pay Rate\nUSD $18.20/Hr.Posted Max Pay Rate\nUSD $25.00/Hr.","description_format":"text","description_chars":2480,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Autonomous Driving","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-28T06:45:14Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.35,"age_days":21,"expected_fill_days":8,"reasons":["conf:0","wave","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/crashchampions-customer-service-representative-13","json_url":"https://alion.io/job/crashchampions-customer-service-representative-13.json","meta":{"generated_at":"2026-10-20T06:48:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805159},"rest":"https://alion.io/mcp/rest/get_company?id=1805159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrashchampions-customer-service-representative-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrashchampions-customer-service-representative-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrashchampions-customer-service-representative-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crashchampions-customer-service-representative-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrashchampions-customer-service-representative-13"}]}