{"id":1376218,"url":"https://alion.io/job/crashchampions-operations-director-2","title":"Operations Director","company":{"id":1805159,"name":"Crash Champions","domain":"crashchampions.com","url":"https://alion.io/company/crashchampions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riviera Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":136000,"max_usd":256000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1520},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T06:45:51Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-21T02:21:37Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Champions Do More\nAs one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.\nResponsibilities\nSuccessful Candidates must possess/meet the following:\nProven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.\nLeadership Abilities: Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.\nStrategic Thinking: Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence. \nESSENTIAL FUNCTIONS:\nResponsible for the overall leadership and management of assigned territory/market.\nAchieve or exceed company targets and standards for performance and growth.\nManage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.\nModel and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.\nRecruit, manage, and develop employees for future growth within our organization.\nMeasures quality standards by performing in-process and final quality checks.\nFacilitates and nurtures relationships with insurance accounts, agents, and customers.\nExcels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.\nEnsure that the shop is maintained correctly and organized.\nCreate and develop new/future leaders.\nQualifications\nKnowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers\n10+ years of operations experience\n5+ years of people management experience required\nDriven personality, eager to grow, and able to work well under pressure\nExperience using CCC One\nStrong problem-solving skills\nBenefits\nThe Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:\nMedical Insurance\nDental Insurance\nVision Insurance\nGroup Life Insurance\nDisability Insurance\n401k Retirement Plan with match\nReferral Bonus (“Cash From Crash”)\n5 Paid Holidays\nWe are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nPosted Min Pay Rate\nPosted Max Pay Rate","description_format":"text","description_chars":3671,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Autonomous Driving","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-28T06:45:51Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.618,"p_room":0.35,"age_days":21,"expected_fill_days":8,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/crashchampions-operations-director-2","json_url":"https://alion.io/job/crashchampions-operations-director-2.json","meta":{"generated_at":"2026-10-21T04:25:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805159},"rest":"https://alion.io/mcp/rest/get_company?id=1805159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrashchampions-operations-director-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrashchampions-operations-director-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrashchampions-operations-director-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crashchampions-operations-director-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrashchampions-operations-director-2"}]}