{"id":3231867,"url":"https://alion.io/job/crate-and-barrel-advanced-customer-care-associate","title":"Advanced Customer Care Associate","company":{"id":1800154,"name":"Crate and Barrel","domain":"crateandbarrel.com","url":"https://alion.io/company/crateandbarrel-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":31,"ghost_share":0,"stale_share":0.968,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","Washington, United States","Columbia, United States","Quebec, Canada","Ontario, United States","United States"],"countries":["US","CA"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T12:44:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.\nThe Advanced Customer Care Associate elevates the customer experience by delivering exceptional service across every channel, phone, chat, email, and beyond. This role serves as a skilled troubleshooter, managing escalated issues with urgency, empathy, and sound judgment to preserve and strengthen long-term customer relationships.A day in the life of an Advanced Care Associate...\nDemonstrate a high quality of customer service and accountability by maintaining a positive, empathetic and professional attitude toward internal and external customers\nBuild lifetime relationships with customers through ownership of complex follow-up and resolution\nMaintain passion for the brand and expertise in products and services\nSuggest alternative product solutions and/or upsell based on customers’ needs\nHighly proficient at expressing information and concepts clearly and professionally and adapts communication style to audience and situation\nRespond to domestic and international customer questions, requests and concerns via all channels while achieving team and department goals\nWork in speciality groups when assigned\nManage escalated customer concerns by providing advanced solutions and/or compensation to customers based on department guidelines.\nOwnership of customer needs from start to finish by being the customers Hero\nWork closely with all business partners to facilitate solutions and provide timely feedback\nDevelop and maintain effective, collaborative relationships with internal and external customer\nOffer support to others in all settings, be a team player\nProvide on demand coaching to Customer Care associates to support first contact resolution\nAdhere to all Customer Care Guidelines\nPerform other duties, as assigned\nWhat you'll bring to the table...\nStrong problem solving skills including customer de-escalation and a can-do attitude\nExcellent reading and written language skills (English): good math skills\nExcellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment\nExcellent telephone presence, interpersonal skills, and ability to communicate effectively with a diverse group of people\nExcellent data entry, typing and computer skills\nAbility to be self-sufficient, manage time in a scheduled work environment, supporting the team and the customer\nThorough working knowledge of email, internet browsers, and Google platform\nPossess a selling focus including offering Crate and Barrel Credit Card (CBCC), alternative items, upsell and provide a supportive shopping experience\n We'd love to hear from you if you have...\nHigh School Diploma or GED is preferred, not required\n1+ years of customer service experience in retail, hospitality or contact center\nAdvanced knowledge in phone, email and/or chat required\nEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.\nThe Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.\nThe Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.\nState / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.","description_format":"text","description_chars":4794,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Home Decor","Kitchenware & Cookware"],"lifecycle":[{"event":"open","at":"2026-10-25T08:43:21Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:17","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/crate-and-barrel-advanced-customer-care-associate","json_url":"https://alion.io/job/crate-and-barrel-advanced-customer-care-associate.json","meta":{"generated_at":"2026-10-27T12:59:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1800154},"rest":"https://alion.io/mcp/rest/get_company?id=1800154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrate-and-barrel-advanced-customer-care-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrate-and-barrel-advanced-customer-care-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrate-and-barrel-advanced-customer-care-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crate-and-barrel-advanced-customer-care-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrate-and-barrel-advanced-customer-care-associate"}]}