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As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem-entry-level candidates are welcome!\nThis is your chance to be part of the One Crawford family -where your work makes a real impact.\nReady to launch your customer service career? Apply today and help us restore lives!\nReceives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.\nCreates claim files by entering initial loss report information into claim intake application.\nConsistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.\nResponds to routine inquiries and directs other inquiries to appropriate resources.\nEducates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.\nActs as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.\nEducates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.\nEducates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.\nRecommends new and/or improved procedures to enhance the customer experiences.\nMaintains a favorable and positive working relationship with internal and external customers.\nDirects customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.\nAttains 90% rating or higher for Report Quality and Customer Service.\nActively takes inbound calls for one or two lines of business.\n Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word.\nCustomer service experience or equivalent combination of education & experience including inbound call center experience preferred.\nAbility to work in a team environment and/or independently.\nAbility to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.\nGood interpersonal skills.\nPC literate, including Microsoft Office products.\nMust 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