{"id":2094750,"url":"https://alion.io/job/crawco-desktop-investigator","title":"Desktop Investigator","company":{"id":715690,"name":"Crawford & Company","domain":"crawco.com","url":"https://alion.io/company/crawco-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":17,"ghost_share":0,"stale_share":0.882,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":159000,"period":"year","method":"role_country_seniority_unknown","sample_n":501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:03:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T02:44:54Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"To carry out desktop investigations.\nTo complete Investigative Telephone Interviews (COI)\n Complete appointments within SLA having completed pre visit enquiries.\nTo investigate loss and / or damage claims in detail using all sources available and providing advice and assistance to policyholders and managing their expectations.\nEnsuring that all files are maintained in line with company policy using the appropriate Crawford standard documents. Electronic record and paper files are to be replicated.\nValidate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.\nProviding regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.\nMI reporting.\nMaintain awareness of Business Continuity programme and role within it.\nAble to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.\nActively seek to develop oneself and take responsibility for your own training and development.\n Essential:\nManage a caseload from various principles within client specific SLA’s.\nTo achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.\nEnsures all activities and decisions improve the service provided for clients.\nBuilds trust and respect by keeping commitments made.\nCan convey message across in one to one situations in a way which is understood.\nBuilds and maintains positive relationships within the team.\nSeeks feedback and invests time in their own self development both technically and behaviourally.\nSelf motivated.\nStrong organisational and planning skills.\nExcellent technical and investigation skills.\nProven ability to meet deadlines.\nProgress towards relevant professional qualification.\nAccurate record keeping.\nCompletion of tasks within SLA.\nAbility to utilise technical skills to complete workload.\nTechnical competency to be demonstrated.\nAudit and quality checks.\nQuality of reports.\nDesirable:\nAssisting colleagues when required.\nReactive - responding to daily workloads as dictated by Customer requirements.\nProactive - helping to enhance customer service, quality and ensure targets are met.\nAbility to work as an individual and as part of a team.\nExcellent customer service and communication skills.\nA positive attitude and a proactive approach to solving problems.\nAble to co-ordinate a variety of actions concurrently.\nExcellent organisational skills.\nTeam player.\nQuality focused - providing quality, value added service.\nManage a caseload from various principles within client specific SLA’s.\nTo achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.","description_format":"text","description_chars":2927,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Government","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T16:21:54Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.572,"p_room":0.9,"age_days":11,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/crawco-desktop-investigator","json_url":"https://alion.io/job/crawco-desktop-investigator.json","meta":{"generated_at":"2026-10-21T04:22:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":715690},"rest":"https://alion.io/mcp/rest/get_company?id=715690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrawco-desktop-investigator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrawco-desktop-investigator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrawco-desktop-investigator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crawco-desktop-investigator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrawco-desktop-investigator"}]}