{"id":1738572,"url":"https://alion.io/job/crawco-insurance-claims-handler","title":"Insurance Claims Handler","company":{"id":2120801,"name":"crawco","domain":"crawco.co.uk","url":"https://alion.io/company/crawco-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":108000,"period":"year","method":"role_country_seniority_unknown","sample_n":243},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T15:14:25Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T01:19:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.\n Support Adjusters in the management of a varied portfolio of property insurance claims.\nDeliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.\nReview and establish policy coverage, applying policy terms and conditions accurately and consistently.\nManage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.\nLiaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.\nMaintain accurate claim records and ensure service level agreements are met.\n Essential:\nPrevious experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment. \nExcellent communication and people skills, with the ability to build positive relationships with customers and colleagues. \nA positive, initiative-taking and customer-focused approach. \nStrong organisational skills with the ability to manage competing priorities effectively. \nHigh level of diligence and commitment to delivering quality outcomes. \nAbility to work both independently and collaboratively within a team environment.\nDesirable:\nPrevious experience handling property claims, including domestic and/or commercial claims.\n\nUnderstanding of policy coverage and claims investigation processes.\n\nExperience of working within a customer service-driven environment.\n\nProgress towards, or interest in obtaining, relevant insurance qualifications.","description_format":"text","description_chars":1695,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Government","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-03T01:43:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/crawco-insurance-claims-handler","json_url":"https://alion.io/job/crawco-insurance-claims-handler.json","meta":{"generated_at":"2026-10-04T02:25:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3470,"day_limit":5000,"remaining_today":1530,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}