{"id":1627817,"url":"https://alion.io/job/crawco-sr-member-service-coordinator","title":"Sr Member Service Coordinator","company":{"id":715690,"name":"Crawford & Company","domain":"crawco.com","url":"https://alion.io/company/crawco-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":205000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1667},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T20:59:15Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T06:43:01Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Ready to Keep Operations Running Smoothly?\nBe the Backbone of Our Membership Services Team!\nJoin Us as Sr Member Service Coordinator - Hybrid Role | Jacksonville, FL\nWhat’s in it for you?\nProvide Expert Support: Handle contractor and client inquiries while ensuring accurate documentation and program compliance.\nOwn the Details: Monitor reports, maintain quality standards, and support the resolution of complex contractor issues.\nBe Essential: Serve as a trusted resource for Contractor Connection processes and help keep operations running efficiently every day.\nAt Crawford, every claim represents a person and a community we help rebuild. As a Sr Member Service Coordinator, your customer service expertise, analytical skills, attention to detail, and knowledge of contractor credentialing processes will help deliver exceptional support to clients and contractors alike.\nThis is your chance to be part of the One Crawford family -where your work makes a real impact.\nReady to put your expertise to work and help restore lives? Apply today and join the Crawford team!\nProvides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing.\nPerform escalated contractor resolution.\nPerforms review and analysis of program performance and effectiveness reports.\nResolves general issues and questions of team staff and contractors.\nAssists supervisor in coordination of workflow and overall departmental auditing efforts.\nMonitors weekly and daily quality assurance reports.\nAssists with client request(s).\nAssists supervisor in development of department procedures.\nAssists Supervisor with quality control of weekly and daily reporting and follow ups.\nAssists Supervisor sending client notifications.\nAssists Supervisor with escalated follow up with clients and contractors.\nAssists Supervisor with creating team presentations on new systems and procedures, new programs, ongoing training and team mentoring.\nAssists Supervisor with catastrophe management.\nMaintains overall knowledge of Contractor Connection business model.\nParticipates in special projects or performs duties in other areas as requested.\nUpholds and projects the public image of the Company.\nUpholds the Crawford Code of Business Conduct and Ethics at all times.\n Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience.\nHighly proficient and advanced computer skills\nHighly proficient and advanced internet navigation skills\nExcellent attention to detail and organizational skills\nExcellent time management abilities\nHighly proficient analytical and problem solving ability\nExcellent written, verbal and oral communication skills\nExcellent interpersonal skills\nStrong proven ability to multi-task\nAccurately analyzes, prioritizes and directs workflow within department\nBuilds excellent relationships with internal and external customers\nStable and consistent with performance and attendance\nSuperb conflict management skills\nStrong leadership skills\nBuilds teamwork with and between departments\nEffective at monitoring and auditing work of others\nAbility to analyze business reports and identify trends\nAbility to work independently, with minimal supervision\nThorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred)\nThorough understanding of Contractor Connection and Membership Services procedures and processes (preferred)\nThorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred)","description_format":"text","description_chars":3897,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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