{"id":1627887,"url":"https://alion.io/job/crawco-supervisor-de-servicio-de-atencion-al-cliente","title":"Supervisor de Servicio de Atencion al Cliente","company":{"id":715690,"name":"Crawford & Company","domain":"crawco.com","url":"https://alion.io/company/crawco-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5668},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:01:19Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-31T20:20:48Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Buscamos un Supervisor de Servicio de Atención al Cliente que inspire, desarrolle y potencie el talento de su equipo, asegurando el cumplimiento de los indicadores de servicio, calidad y productividad. Será el motor de la operación diaria, acompañando a los asesores, impulsando la mejora continua y garantizando una atención ágil, cercana y eficiente para nuestros asegurados. Si te gustan los retos, el liderazgo y la excelencia en el servicio, ¡queremos que hagas parte de nuestro equipo!\nFunciones Principales:\nSupervisar el cumplimiento de los indicadores de servicio, calidad y productividad de la operación.\nElaborar y analizar informes de gestión y desempeño del Call Center.\nGestionar y dar seguimiento a casos prioritarios, quejas y reclamos.\nCoordinar la asignación y seguimiento de casos en las plataformas operativas.\nMonitorear la calidad de las llamadas y cumplimiento de protocolos de atención.\nBrindar acompañamiento técnico y operativo a los asesores.\nCapacitar y retroalimentar al personal sobre productos, procesos y servicio al cliente.\nGestionar la programación de turnos y reportar novedades de nómina.\nCoordinar con las áreas de soporte la solución de incidentes tecnológicos que impacten la operación.\nGarantizar la correcta administración de usuarios, accesos y herramientas requeridas para la prestación del servicio.\nRequisitos del Cargo:\n\nProfesional en Derecho, Ingeniería o carreras Económicas y Administrativas.\nConocimiento en el ramo de seguros generales.\nManejo de herramientas Microsoft Office, especialmente Excel y PowerPoint.\nConocimiento y orientación al servicio al cliente.\nExperiencia mínima de 3 años en el sector asegurador.\nHabilidades de liderazgo, análisis de información, toma de decisiones y seguimiento de indicadores de gestión.\nCapacidad para coordinar equipos, optimizar procesos y garantizar el cumplimiento de los niveles de servicio acordados con los clientes.\nModalidad: Hibrida","description_format":"text","description_chars":1936,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced 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