{"id":1627900,"url":"https://alion.io/job/crawco-technical-consultant-subsidence","title":"Technical Consultant - Subsidence","company":{"id":2120801,"name":"crawco","domain":"crawco.co.uk","url":"https://alion.io/company/crawco-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":130000,"max_usd":346000,"period":"year","method":"role_country_seniority_unknown","sample_n":164},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T09:35:07Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-05T23:39:45Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"This role is to primarily provide support to the Support Operations on technical aspects and referrals.\nThis role will also be responsible for excellent service provision, cost control and overall development of people and service; to ensure we maximize on “one stop” handling; to leverage on innovative and unorthodox solutions.\n To provide guidance and support to Support Operations, enabling them to maximise their potential in meeting a variety of demands in connect to claim progression and mitigation aspects.\nTo deliver excellence against the key measures of reduced duration, cost control and customer satisfaction.\nTo act as a subsidence champion and technical referral point across the support operation. To coach, inspire and develop technical excellence.\nTo assist Team Managers in identifying opportunity for improvement to ensure highest levels of service delivery resulting in excellent customer satisfaction.\nTo actively spend the majority of their time ‘in the work’ with the Subsidence Advisers; to effectively take referrals, troubleshoot and take proactive action to ‘fix’ the system; remove blockages and waste.\nTo keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues. \nTo work collaboratively with the Subsidence Operations, Supply Chain, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction.\nTo assist Managers to identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence.\nTo develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.\n Essential:\nDetailed knowledge of Building Construction.\nDetailed knowledge of Insurance Principles\nDemonstrates technical competence.\nDetailed understanding of Client requirements.\nUnderstanding of people management & training\nUnderstanding of fiscal claim metrics.\nUnderstanding of wide range of technical solutions.\nExcellent technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems.\nStrong mentoring and motivational skills; help create a high performing team culture.\nWell developed and effective written and verbal communication skills, to articulate complex issues.\nStrong organisation and time management skills; to deliver on a variety of actions within expectations and tight timescales.\nGood dispute resolution handling skills to manage disputes effectively and proactively.\nStrong financial literacy skills to analyse and interpret numerical data.\nStrong computer literacy skills to make effective use of a variety of ICT platforms and applications.\nDesirable:\nUnderstands that better decisions come from empowering employees to have freedom in the design of work.\nDemonstrates a facilitative management style to actively involve the team in designing work against customer demand.\nDemonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels.\nBuilds and maintains positive working relationships with colleagues across the business.\nDemonstrates an action orientated approach to understand and fix problems within the work.\nIs open and adaptive to continual change and facilitates change within the team.\nChartered Building Professional - MRICS/MCIOB/CEng or equivalent essential.\nInsurance qualification (Cert CII/CiLA)\nExperience of team management\nExtensive experience on mitigation and recovery aspects.\nExperience on Insurer/client environment\nExperience on training/development.","description_format":"text","description_chars":3749,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Government","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-01T21:11:24Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.35,"age_days":53,"expected_fill_days":21,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/crawco-technical-consultant-subsidence","json_url":"https://alion.io/job/crawco-technical-consultant-subsidence.json","meta":{"generated_at":"2026-10-06T01:35:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2247,"day_limit":5000,"remaining_today":2753,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2120801},"rest":"https://alion.io/mcp/rest/get_company?id=2120801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcrawco-technical-consultant-subsidence"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcrawco-technical-consultant-subsidence"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcrawco-technical-consultant-subsidence"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/crawco-technical-consultant-subsidence\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcrawco-technical-consultant-subsidence"}]}