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This will include dealing with various stakeholders including policyholders and third parties. \nProviding high level support to Surveyors and assist in proactively managing their cases - Ensuring CDM compliance by Surveyors \nProviding finance support to ensure the team and overall department hit targets and deadlines to include processing interim and final invoices and assisting with debt queries and credit control \nAssist with contractor debt and / or queries \nSupport a Regional Manager in day to day tasks as required. \nConduct new starter inductions / training for Building Surveyors on systems and processes. \nSupporting the Regional Manager and Building Surveyors with reportable complaints to resolution - Allocation of new claims and appointment booking \nDeal with specific key tasks as delegated by the Support team manager within the agreed timescales - Dealing with day to day telephone queries \nResponsible for progressing own personal and professional development and advancement. \nIn addition to the above, the jobholder will be required to carry out any other function or task that may be expected from or assigned to them (within their span of knowledge / ability) from time to time by the CBC Support team manager including secondment to other teams.\nEssential:\nStrong Customer Service experience \nExcellent communications and interpersonal skills \nExcellent written and verbal skills \nExcellent organisational skills, ability to prioritise tasks, time management capabilities due to multiple deadlines \nFlexible approach to work and travel which may include weekend working \nIntermediate excel skills and spreadsheet knowledge \nAbility to work on own initiative\nA positive attitude and proactive approach to solving problems. \nAccurate data entry\nAble to co-ordinate a variety of actions concurrently \nDesirable:\nExperience in working to targets \nKnowledge of general insurance \nKnowledge of general construction practices\nThe ability to 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