{"id":2966173,"url":"https://alion.io/job/create-wellness-retail-operations-managersr-manager","title":"Retail Operations Manager/Sr. Manager","company":{"id":676740,"name":"Create Wellness","domain":"trycreate.co","url":"https://alion.io/company/trycreate","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":191000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T07:29:51Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Role\nWe're hiring a Retail Operations Manager/Sr. Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution - so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity.\nThis role is for someone with:\nExperience running retail operations for a CPG brand across national retailers\nFluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance\nA knack for spotting problems in POs, inventory, or freight before a buyer does - and bringing the fix\nComfort translating sales plans into forecasts that inventory planners can actually use\nA sharp eye for chargebacks and deductions, and the persistence to recover what's ours\nClear, proactive communication with Sales, Operations, Finance, and 3PL partners\nA track record of thriving in a fast-moving, build-the-process-as-you-go environment\nWhat You'll Do\nPurchase Order Management\nOwn the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery\nTrack every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets\nFlag at-risk orders early and drive root-cause fixes when we miss\nNew Retailer Onboarding\nRun a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms\nKeep Create compliant at setup and on an ongoing basis as retailer requirements evolve\nNew Product Setup\nAlign SKU assortment and door counts by retailer with the Retail team\nEnsure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline\nDistribution & Logistics\nStay in the weeds on retail shipments with our Distribution & Logistics lead\nEnsure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships\nChargebacks & Deductions\nBe Finance's go-to partner on chargeback and deduction nuances\nFind the root cause, lead disputes inside each retailer's window, and track recovery\nRisk Mitigation\nStay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds\nWork with Retail to adjust plans before a buyer ever sees a problem\nRequirements\n5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand\nHands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs\nExperience managing 3PL partners and holding them to SLAs\nA track record of improving OTIF and fill rate and recovering chargebacks and deductions\nAdvanced Excel or Google Sheets skills - you build the tracker when one doesn't exist\nERP experience (NetSuite, Fulfil, or similar)\nExperience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus\nGenuine passion for health, wellness, and performance categories is a plus\nBenefits\nHealth, Dental and Vision benefits fully covered by the company\n401k Participation\nCompetitive compensation including salary, bonus, and equity","description_format":"text","description_chars":3293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Sports Nutrition","Dietary Supplements"],"lifecycle":[{"event":"open","at":"2026-10-21T00:13:00Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":1,"age_days":10,"expected_fill_days":30,"reasons":["conf:6","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/create-wellness-retail-operations-managersr-manager","json_url":"https://alion.io/job/create-wellness-retail-operations-managersr-manager.json","meta":{"generated_at":"2026-10-30T10:12:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676740},"rest":"https://alion.io/mcp/rest/get_company?id=676740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreate-wellness-retail-operations-managersr-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreate-wellness-retail-operations-managersr-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreate-wellness-retail-operations-managersr-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/create-wellness-retail-operations-managersr-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreate-wellness-retail-operations-managersr-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2966173}},{"tool":"search_jobs","arguments":{"company":"trycreate.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2966173},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}