{"id":2413597,"url":"https://alion.io/job/creatio-support-analyst","title":"Support Analyst","company":{"id":17281,"name":"Creatio","domain":"creatio.com","url":"https://alion.io/company/creatio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":63,"open_postings":69,"ghost_share":0.609,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Ukraine"],"countries":["UA"],"hiring_countries":["PL","UA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-14T07:52:10Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-17T20:35:51Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":32},"description":"Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.\nWe’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.\nIn 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.\nWho We’re Looking For:\nSupport Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams.\nThe role is based inPoland.\nResponsibilities:\nTechnical Case Analysis & Resolution\nMonitor the team’s support queue and proactively take cases into work\nAnalyze and diagnose incoming technical and functional issues\nResolve user cases related to Creatio product functionality\nImplement technical tasks such as building business processes, configuring integrations, and adjusting system behavior\nProvide clear algorithms and recommendations for implementing additional business logic\nIdentify product issues and collaborate with development teams by submitting detailed bug reports\nKeep users informed about case progress and resolution status\nHandle escalations and complex customer situations\nCollect and process feedback related to resolved cases\nCustomer Communication\nCommunicate with users via phone and email in a clear and professional manner\nProvide telephone consultations on Creatio products and related services\nConduct remote sessions to support issue investigation and resolution\nKnowledge Base & Documentation\nCreate, update, and maintain knowledge base articles\nContribute to troubleshooting guides and technical documentation\nProvide feedback and improvement suggestions to the Academy team\nProblem Analysis & Continuous Improvement\nAnalyze recurring issues and customer feedback to identify underlying problems\nCollaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes\nRequirements:\nExperience in technical or customer support roles\nStrong understanding of HelpDesk / ServiceDesk processes\nComprehensive knowledge of relational database concepts\nProficiency in SQL\nUnderstanding of PC architecture and computer networks\nFoundational programming knowledge and understanding of OOP principles\nAbility to analyze complex issues, identify root causes, and propose effective solutions\nStrong verbal and written communication skills\nAbility to work collaboratively with cross-functional technical teams\nCapability to manage multiple tasks and priorities effectively\nEnglish proficiency at B2 level or higher\nWhat you should expect from us:\nGrowth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.\nFlexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.\nRecognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.\nInnovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.\n Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.","description_format":"text","description_chars":4071,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"},{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-13T02:43:17Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.425,"p_room":0.55,"age_days":32,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/creatio-support-analyst","json_url":"https://alion.io/job/creatio-support-analyst.json","meta":{"generated_at":"2026-10-17T23:11:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1423,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17281},"rest":"https://alion.io/mcp/rest/get_company?id=17281"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreatio-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreatio-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreatio-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creatio-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreatio-support-analyst"}]}