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We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.\nWe’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.\nIn 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.\nWho We’re Looking For:\nSupport Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.\nThe role is based in Poland.\nResponsibilities:\nSupport Operations & Case Handling\nHandle and distribute incoming support cases with proper prioritization and ownership\nMonitor the support queue and proactively take cases into work\nProvide expert guidance on Creatio products and related services\nProcess service requests including cloud-related actions, licensing, and SLA activation\nKeep customers informed about case progress and resolution timelines\nManage escalations and support critical customer situations\nCollect and analyze customer feedback to improve support quality\nCustomer Communication\nCommunicate with customers via phone, chat, and email in a clear and professional manner\nProvide consultations and explanations tailored to customer needs\nPerform remote sessions to assist with issue resolution when required\nKnowledge Sharing & Continuous Improvement\nCreate, update, and maintain knowledge base articles and internal documentation\nCollaborate with the Academy team by providing feedback and content improvement suggestions\nIdentify recurring issues and contribute to optimization of support processes and service quality\nRequirements:\nExperience in customer or technical support roles\nStrong understanding of HelpDesk / ServiceDesk operations\nExcellent verbal and written communication skills\nStrong capability to explain technical concepts clearly to users\nAbility to manage escalations and critical cases with a solution-oriented approach\nConfident use of office software, email clients, and web browsers\nBasic understanding of PC architecture and networks\nFoundational knowledge of databases (DBMS) is a plus\nStrong teamwork skills and ability to manage multiple tasks simultaneously\nEnglish proficiency at B2 level or higher\nWhat you should expect from us:\nGrowth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.\nFlexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.\nRecognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.\nInnovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.\n Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. 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