{"id":3609235,"url":"https://alion.io/job/creative-force-technical-account-manager","title":"Technical Account Manager","company":{"id":674801,"name":"Creative Force","domain":"creativeforce.io","url":"https://alion.io/company/creativeforce","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":["DE","GB","DK","NL","PL"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T13:12:39Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T16:53:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What's the Vibe?\nOur founders started Creative Force with a single goal in mind: to build industry-leading software with really cool people.\n\nAs we’ve grown, we’ve stayed true to that vision. Our products are ushering in a new era of creative operations for some of the world’s largest brands and retailers.\n\nAnd all along the way, hiring great people has remained a critical business priority...\n\n...See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we've seen firsthand how important it is for our teams to work well together.\n\nAnd that's why we focus on hiring talented people who are also great to work with.\n\nThat means we don't always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we've also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.\n\nWhile our backgrounds are diverse, we all share a few important traits:\nWe love solving challenging problems.\nWe're passionate about the work we do.\nAnd we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.\nBut hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping-pong table!). We know, we’ve seen them. Some might be truer than others. As for us, we think you’ll notice the good vibes the first time we chat.\nWhat we offer YOU\nA fast-growing, exciting, and fun scaleup environment - with multiple international Employer Awards - and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn’t get any better than that. \nA flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!\nTrue work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment\nA collaborative international environment with colleagues across Europe and USA\nA growing Technical Success function with opportunities to influence processes, strategy, and customer experience\nA vibrant work culture grounded in the belief that we’re better together\nCompany trips and events, and much more!\nWhat’s the Role?\nStill interested? Awesome. Here's the deal:\n\nAt Creative Force, we work with some of the world's biggest brands and retailers. Our customers operate at scale, move fast, and rely on our platform to power complex creative workflows across teams, regions, and markets.\n\nAnd that's where you come in.\n\nWe're looking for a Technical Account Manager to become the trusted technical partner for our Enterprise customers throughout their entire journey with Creative Force.\nYou'll be involved from the very beginning - partnering with Sales during the pre-sales process to understand customer needs, design the right technical solutions, and help show how Creative Force can solve complex workflow challenges.\nFrom there, you'll guide customers through successful implementations by understanding their current setup, translating their business needs into scalable workflows, and making sure Creative Force delivers real value.\nBut this isn't a \"finish implementation and move on\" kind of role.\nYou'll continue partnering with customers long after go-live - helping them optimize their setup, solve complex technical challenges, advise on best practices, and get the most out of Creative Force as their business evolves.\nOur customers operate at Enterprise scale, which means our solutions are not one-size-fits-all. You'll work with multiple stakeholders, different systems, global teams, and plenty of interesting problems to solve.\nMost importantly, you'll join a Customer Experience team that cares deeply about solving hard problems, sharing knowledge, and helping each other get better every day.\nTechnical Account Manager Self-Assessment\nNormally, this is where you'd find a three-page-long list of required skills, including but not limited to: underwater basket weaving, competitive cheese rolling, and advanced spreadsheet wizardry.\n\nBut it’s 2026, so we aren’t going to do that to you.\n\nWe do know, however, what characteristics we believe make an exceptional Technical Account Manager. To help you evaluate if you'd be a good fit for this role, we’ve provided them below.\n\nAnd real talk: we care less about exact job titles and more about how you think, communicate, and build relationships.\n\nYou’re technical, but you speak human\n You're comfortable discussing technical details and concepts like integrations, APIs, cloud environments, and system architecture.\nHowever, you don’t hide behind jargon. You know how to explain complex concepts in a way that customers, commercial teams, and internal stakeholders can actually understand.\n\nWhen something breaks, your first reaction isn't \"who can fix this?\" - it's \"let me understand what's happening.\"\nYou're genuinely excited about investigating problems, connecting dots, digging into workflows, and finding the root cause, and you understand that being “technical” isn’t just about knowing systems. It’s about creating clarity.\nYou thrive in complexity\n You've worked with Enterprise SaaS before. You know what it means to navigate multi-stakeholder implementations without a perfect playbook -- and to stay sharp and organized across a long project timeline. You're energized by complexity, not overwhelmed by it.\n\nAnd when the information is incomplete, or the situation is ambiguous?\nYou don't stall. You problem-solve, adapt, and keep things moving.\nYou own the room\nYou're comfortable leading customer conversations, setting direction, challenging assumptions, and helping teams make the right decisions and move forward.\nMultiple stakeholders. Different priorities. Regional differences. Changing requirements. You know how to navigate it.\n\nYou can sit in a technical discovery call, ask the right questions, identify potential risks, and translate what you learn into clear recommendations. Whether you’re speaking with a technical stakeholder, an operations leader, or a commercial decision-maker, you adapt your communication style without losing clarity and precision.\n\nYou know how to project confidence even when you're still working through the details. You understand that the way you show up on these calls has a direct impact on whether customers adopt the product, stay long-term, and refer others.\nThat kind of ownership doesn't intimidate you -- it motivates you.\nYou challenge with grace\n Being customer-focused doesn't mean saying yes to everything. Sometimes, the most valuable thing you can do for a customer is challenge their thinking.\n\nHigh emotional intelligence is a core part of this job, not a soft bonus. You'll regularly work with customers who have strong opinions, incomplete information, and competing internal priorities.\n\nYou know how to push back when needed, redirect when necessary, ask better questions, and guide customers toward solutions that actually solve their problems.\nYou know when to say \"that's not the right approach\" -- and you know how to say it in a way that builds trust rather than breaking it.\nYou are well aware that trust is built through honesty, curiosity, and a genuine care for helping people succeed.\n\nWho Isn't This Role For?\nFirst up: while we’re open to remote candidates across Europe, we’ll have a preference for candidates based in Denmark, Poland, Germany, UK or the Netherlands.\nWhat matters most to us isn’t a specific post code. It’s finding someone who thrives in collaborative, fast-moving environments and genuinely enjoys building strong relationships with customers and teammates across borders and time zones.\n\nSecond: things change at Creative Force. A lot. Like, a LOT a lot.\n\nOur industry evolves quickly. Our customers evolve quickly. We evolve quickly.\n\nSome people thrive in that kind of environment. They love the pace, the ownership, the innovation, and the constant learning.\n\nWe’re definitely those people.\n\nBut we also know that kind of dynamism isn’t for everyone. So if you’re looking for a highly structured environment where everything stays the same year after year, we’re probably not what you’re looking for.\n\n How to apply?\nOh, and one more thing: attaching a resumé is totally optional.\n\nWe don’t believe a list of previous jobs tells us everything about who you are or what you’re capable of. Instead, as part of your application, we’d love for you to send us a short video introducing yourself.\n\nIt doesn’t need to be fancy or professionally produced. You can use any video creation tool you like, record it on your phone, or keep it simple with a webcam. The goal isn’t perfection - it’s authenticity.\n\nIn the video, we’d love to learn a little more about:\nWho you are and what motivates you\nWhat lights you up about working with customers\nWhy do you think you’d be a great fit for Creative Force\nWe simply want to get a glimpse of the human behind the application.\n\nOnce you’ve recorded your video, simply include the link in your application form.\nWe’re looking forward to meeting you and hearing your story!","description_format":"text","description_chars":9456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Denmark","iso":"DK","kind":"country"},{"name":"Netherlands","iso":"NL","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-11-02T13:12:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:2","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/creative-force-technical-account-manager","json_url":"https://alion.io/job/creative-force-technical-account-manager.json","meta":{"generated_at":"2026-11-03T20:13:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2839,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674801},"rest":"https://alion.io/mcp/rest/get_company?id=674801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreative-force-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreative-force-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreative-force-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creative-force-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreative-force-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3609235}},{"tool":"search_jobs","arguments":{"company":"creativeforce.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3609235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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