{"id":2810550,"url":"https://alion.io/job/creative-software-executive-customer-success-cus0101","title":"Executive - Customer Success - CUS0101","company":{"id":62439,"name":"Creative Software","domain":"creativesoftware.com","url":"https://alion.io/company/creative-software","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rooster","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"HubSpot","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-06-08T08:16:55Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T17:14:54Z","board_verified":true,"closed_at":null,"days_open":148,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":147},"description":"Join Layup as an Executive - Customer Success and be part of our mission to transform corporate learning! We are an award-winning, gamified eLearning platform looking for a detail-oriented, tech-savvy individual with excellent English skills, and a willingness to learn and collaborate. In this role, you’ll manage customer interactions, support requests, and assist in crafting engaging learning events to boost platform adoption and enjoyment.Additionally, you’ll communicate new features and platform USPs to customers, potential clients, and stakeholders as part of our marketing communications across online and social channels.\n**Key Responsibilities**\nCommunicate with customers on a regular basis in assessing platform health, usage and enhancement requirements.\nManage inquiries and support tickets from customers in coordination with the technical support team.\nRun Proof-Of-Concept initiatives in understanding the customer’s learning culture and their requirements prior to platform implementation.\nRunning onboarding and training programs for new customers in helping them familiarize themselves with the system.\nCreate and distribute newsletters that promote platform features and updates to our clientele.\nUpsell new features, content, and add-ons to existing customers, ensuring they receive maximum value from our solutions.\nTracking all targets, deadlines, deliverables and timelines in an organized manner and reporting to Management on a weekly basis.\nIdentify client challenges and offer effective solutions to enhance their experience with our platform.\n**Qualifications**\nA Bachelor's degree in Business Administration or Customer Relationship Management is an advantage.\nStrong communication and interpersonal skills, with proficiency in English and Sinhala.\nExcellent analytical and problem-solving abilities, with a keen attention to detail.\nExperience in account management or public relations is beneficial.\nTechnical knowledge in AWS, HubSpot, and Jira is an added advantage.\nExperience in roles related to account management and public relations will be to your benefit.\n•Technical knowledge in AWS would be an added advantage","description_format":"text","description_chars":2156,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Sinhala","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-18T09:31:03Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.382,"p_room":0.28,"age_days":147,"expected_fill_days":64,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/creative-software-executive-customer-success-cus0101","json_url":"https://alion.io/job/creative-software-executive-customer-success-cus0101.json","meta":{"generated_at":"2026-11-03T20:22:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62439},"rest":"https://alion.io/mcp/rest/get_company?id=62439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreative-software-executive-customer-success-cus0101"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreative-software-executive-customer-success-cus0101"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreative-software-executive-customer-success-cus0101"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creative-software-executive-customer-success-cus0101\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreative-software-executive-customer-success-cus0101"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2810550}},{"tool":"search_jobs","arguments":{"company":"creativesoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2810550},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}