{"id":2430400,"url":"https://alion.io/job/creativefabrica-dutch-customer-support-agent","title":"Dutch Customer Support Agent","company":{"id":673300,"name":"Creative Fabrica","domain":"creativefabrica.com","url":"https://alion.io/company/creativefabrica","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":["NL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":63000,"period":"year","method":"role_seniority_country_cell","sample_n":20},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"Adobe Illustrator","optional":true},{"name":"Canva","optional":true}],"status":"live","first_seen_at":"2024-11-06T15:11:54Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T07:27:46Z","board_verified":true,"closed_at":null,"days_open":712,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":712},"description":"About Creative Fabrica\nCreative Fabrica is a fast-growing AI platform that makes it easy for everyday consumers to create whatever they imagine, from images and videos to audio and 3D creations, using the latest generative AI models.\nAbout the role:\nIn the Community, we are responsible for supporting our crafting community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors while making sure we handle their questions and are as consistent, efficient, and effective as possible.\nAs a Dutch Customer Support Agent, your primary responsibility will be handling email and phone support inquiries from our Dutch customers. Additionally, you will play a vital role in monitoring and reporting bugs, providing top-notch customer assistance through Facebook Direct Messages (DMs), and engaging with customers through comments on Facebook. \nWhat you will do:\nFrontline Customer Support (Tier 1): Act as the first line of contact for our Dutch-speaking community, efficiently resolving incoming phone calls and email tickets with empathy, clarity, and speed.\nEscalation Management: Handle escalated customer issues and complaints that have been escalated by the L1 agents. Investigate, troubleshoot, and resolve cases promptly while maintaining a high level of professionalism and empathy. \nTeam Support: Collaborate with the frontline support team, providing guidance and knowledge to help them handle routine queries effectively and minimize escalations. This will mainly entail answering ad-hoc requests via Slack channel. \nBug Monitoring and Reporting: Diligently monitor for any bugs reported by customers and promptly escalate them to the relevant departments for resolution. Maintain detailed documentation of bug reports and follow up on their resolution.\nFacebook Customer Support: Provide exceptional customer support through Facebook DMs, responding to inquiries, troubleshooting issues, and ensuring customer satisfaction with our products or services.\nDocumentation: Maintain comprehensive and accurate records of escalated cases, including all communication, actions taken, and resolutions provided.\nEscalation Trend Analysis: Identify trends in customer and agent escalations, providing further feedback and recommendations for process improvements.\nWhat you will need:\nYou have 1+ years of experience in Customer Support 2nd level role \nYou have excellent verbal and written Dutch and English skills\nYou have great communication and soft skills, allowing you to effectively de-escalate situations \nYou have analytical skills to handle complex escalations and bug-related issues \nYou are self-motivated. You can work independently, take ownership of your targets, and come up with innovative solutions\nYou are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive, and open\nYou are flexible and adaptable as we are always evolving\nYou are open to feedback and have a growth mindset\nNice to have:\nExperience with social media support \nExperience with ticketing and time-tracking software \nBasic graphic design knowledge (experience with Canva, Adobe Illustrator, Cricut)\nPlease note: Previous customer support experience is required for this role \nWe would also like to offer you:\nLunch: On days you work in the office a warm fresh lunch will be provided for you.\nUp to 30 days Work From Anywhere Benefit based on your choice of work arrangement\n24 days of paid vacation per year + public holidays.\nTravel Allowance, if you live more than 10 KM from the office.\nCompany pension plan.\nCF Library\nCompany events and overseas trips!\nNew Joiner Swag Pack!\n\nIs this you?\nGet in touch! We'd love to speak to you.\nYou can apply by clicking the \"Apply now\" button.\nCreative Fabrica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4117,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Goods"],"lifecycle":[{"event":"open","at":"2026-10-13T08:50:08Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.152,"p_room":0.28,"age_days":712,"expected_fill_days":39,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/creativefabrica-dutch-customer-support-agent","json_url":"https://alion.io/job/creativefabrica-dutch-customer-support-agent.json","meta":{"generated_at":"2026-10-20T11:52:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673300},"rest":"https://alion.io/mcp/rest/get_company?id=673300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreativefabrica-dutch-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreativefabrica-dutch-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreativefabrica-dutch-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creativefabrica-dutch-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreativefabrica-dutch-customer-support-agent"}]}