{"id":1478337,"url":"https://alion.io/job/creatoriq-customer-success-partner-3","title":"Customer Success Partner","company":{"id":4824,"name":"CreatorIQ","domain":"creatoriq.com","url":"https://alion.io/company/creatoriq","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82000,"max":98000,"currency":"USD","period":"year","gross":null,"usd_annual":98000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-29T14:53:23Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-26T04:01:40Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.\nWe’re on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.\nWe're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!\nCustomer Success Partner\nAs a Customer Success Partner at CreatorIQ, you will nurture strong, collaborative partnerships with a portfolio of high-value mid-market customers, supporting them in achieving meaningful outcomes through their influencer marketing programs. You’ll work closely with customers to understand their goals and thoughtfully align them with CreatorIQ’s platform capabilities, encouraging long-term adoption and program success.\nYou’ll cultivate trusted, multi-threaded relationships with key stakeholders-both virtually and in person-serving as a compassionate, proactive partner throughout the customer lifecycle. Customer Success Partners are deeply knowledgeable about our platform, attuned to influencer marketing strategy, and committed to creating measurable, positive business impact. You will be evaluated on gross retention, platform adoption, and customer health as you guide your accounts through a supportive, value-driven, and outcomes-focused journey.\nWhat you’ll do:\nServe as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals.\n\nBuild strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.\n\nDrive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.\n\nLead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.\n\nCollaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.\n\nPartner with Product Support to route technical questions and product-related issues for efficient resolution.\n\nCollaborate with Services Team to deliver custom insights when customers require data analysis beyond platform capabilities.\n\nMaintain account plans that identify customer goals, areas of risk, and expansion opportunities.\n\nMaintain retention ownership for your book of business, proactively identifying risks and partnering cross-functionally to mitigate churn.\n\nAct as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.\n\nMaintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.\n\nConfidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.\nWhat you will get from us:\nPeople: work with talented, collaborative, and friendly people who love what they do.\n\nGuidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.\n\nSurprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!\n\nWork/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.\n\nWhole Health Package: medical, dental, vision, life, disability insurance, and more.\n\nSavings: a 401k (USA) plan to help you plan ahead.\n\nWork from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).\n\nWho we are:\nCreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more atwww.creatoriq.com and follow us onLinkedIn andInstagram.\nAt CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.\nCompensation, benefits, and beyond:\nWe understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.\nAI Transparency Notice\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.","description_format":"text","description_chars":6946,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencer Marketing"],"lifecycle":[{"event":"open","at":"2026-09-29T19:22:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.952,"p_room":0.9,"age_days":26,"expected_fill_days":49,"reasons":["conf:1","wave","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":98000,"is_top_pay":true},"html_url":"https://alion.io/job/creatoriq-customer-success-partner-3","json_url":"https://alion.io/job/creatoriq-customer-success-partner-3.json","meta":{"generated_at":"2026-10-26T06:08:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4824},"rest":"https://alion.io/mcp/rest/get_company?id=4824"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreatoriq-customer-success-partner-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreatoriq-customer-success-partner-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreatoriq-customer-success-partner-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creatoriq-customer-success-partner-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreatoriq-customer-success-partner-3"}]}