{"id":4305232,"url":"https://alion.io/job/creature-comforts-vets-clinical-director-2","title":"Clinical Director","company":{"id":3792277,"name":"Creature Comforts Vets","domain":"creaturecomforts.co.uk","url":"https://alion.io/company/creaturecomforts-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ruislip, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:57:23Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-14T15:13:44Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.\nWith beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.\nOur purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors. That means competitive compensation, sensible caseloads, genuine career development, and a culture where people feel supported to do their best work.\nWe are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you.\nRole Overview\nAs Clinical Director, you will be responsible for the overall performance of the clinic across clinical, financial, and people dimensions. You are an experienced veterinary surgeon and leader who is passionate about what Creature Comforts is building. You will have the autonomy to lead your clinic within our framework, supported by the wider Creature Comforts leadership team. You will directly manage, develop, and support the vet team, Head Nurse, and Practice Manager.\nKey Responsibilities\nClinical Excellence\nSpend approximately 80% of your time in clinical practice, leading by example\n\nEnable all team members to work to the full extent of their qualifications\n\nEnsure the highest standards of clinical care across all patient interactions\n\nLead clinical governance, identifying performance issues and implementing improvement plans\n\nDirect education and CPD within the team, committing to an evidence-based approach\n\nOrganise and implement clinical audit and quality improvement initiatives\n\nIdentify and develop new clinical opportunities for the practice\n\nBusiness Performance\nEnsure membership is a consistent focus across the clinical team\n\nDirect relevant team members to achieve membership and client acquisition objectives\n\nDevelop and lead the local clinic strategy, overseeing HR, health & safety, marketing, and client care\n\nEnsure client experience standards are consistently high: clear communication, empathetic care, and completed consent forms and estimates\n\nOversee client complaints, both clinical and non-clinical\n\nUnderstand and manage the practice P&L, KPIs, and budget to drive financial performance\n\nUnderstand and contribute to the practice's speed to financial sustainability as part of your broader commercial development\n\nEnsure all work is correctly charged for and that the pricing system is understood by the team\n\nLeadership and People Management\nBe the clinical figurehead of the clinic, leading the team by example\n\nDirectly manage the Veterinary Surgeons, Head Nurse, and Practice Manager through regular 1:1s and performance development reviews\n\nEnsure effective cascade of information and regular, documented team meetings\n\nFoster a culture of respect, inclusion, and psychological safety, including open use of VetSafe\n\nSupport team wellbeing: identify issues early, utilise mental health first-aid resources, and signpost to appropriate support\n\nAdvocate for Creature Comforts within the veterinary industry and local community\n\nCompliance and Governance\nEnsure Health & Safety policy is understood and implemented across the clinic\n\nMaintain compliance with RCVS standards and all relevant regulatory requirements\n\nEnsure accurate record keeping and GDPR compliance across all clinical and administrative processes\n\nRequirements\nExperience\nEssential\nAt least 8 years' post-qualification experience as a veterinary surgeon (MRCVS), with extensive small animal clinical experience\n\nAt least 3 years in a leadership role with direct line management responsibility\n\nProven experience of managing a P&L or budget\n\nDesirable\n10+ years' clinical experience\n\nCoaching or mentoring experience\n\nA track record of building and developing high-performing teams\n\nQualifications\nEssential\nMRCVS registration\n\nDesirable\nA certificate or AVP in a clinical discipline\n\nA leadership or business qualification, such as ILM or an MBA\n\nKnowledge\nEssential\nClinical standards, audit and governance\n\nTeam engagement and building a positive culture\n\nClient care, including conflict and complaint resolution\n\nFinancial management, including KPIs and budgeting\n\nDesirable\nMarketing fundamentals\n\nHR best practice\n\nRecruitment and onboarding\n\nSkills and abilities\nEssential\nExcellent verbal and written communication\n\nStrong time management and prioritisation\n\nLeadership and people development\n\nFinancial literacy, including a good understanding of P&L\n\nGood IT skills\n\nDesirable\nCoaching and mentoring\n\nAn advanced area of clinical expertise\n\nPublic relations or community engagement\n\nPersonal qualities\nIntegrity and honesty\n\nA commitment to continuous learning\n\nAn entrepreneurial mindset\n\nThe ability to multitask and stay calm under pressure\n\nA fair, kind and inclusive leadership style\n\nWhat We Offer\n200 hours' annual leave plus bank holidays, and your birthday off after one year's service\n\nSalary sacrifice pension scheme (5% employee, 3% employer contribution)\n\n£1,500 CPD allowance and 5 days of dedicated study leave\n\nAccess to our healthcare incentive after one year of employment\n\nGenuine career progression as we grow across London and beyond\n\nA supportive, inclusive culture where your development is taken seriously\n\nRegular team and company social events\n\nUpon successful completion of your probationary period, you may become eligible to participate in the Creature Comforts share options scheme, subject to the scheme rules and eligibility criteria in place at the time\n\nThe opportunity to be part of something genuinely different in veterinary care\n\nEmployee Assistance Programme and Mental Health First Aiders\n\nFree snacks and lunch in clinic\n\nMonthly peer recognition schemes\n\nCelebrating clinic milestones\n\nEqual Opportunities\nAt Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.","description_format":"text","description_chars":6580,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-14T06:42:20Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.676,"p_room":0.55,"age_days":39,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-14T15:19:09Z"},"pay":null,"html_url":"https://alion.io/job/creature-comforts-vets-clinical-director-2","json_url":"https://alion.io/job/creature-comforts-vets-clinical-director-2.json","meta":{"generated_at":"2026-11-14T15:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3792277},"rest":"https://alion.io/mcp/rest/get_company?id=3792277"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreature-comforts-vets-clinical-director-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreature-comforts-vets-clinical-director-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreature-comforts-vets-clinical-director-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creature-comforts-vets-clinical-director-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreature-comforts-vets-clinical-director-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4305232}},{"tool":"search_jobs","arguments":{"company":"creaturecomforts.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4305232},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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