{"id":4305235,"url":"https://alion.io/job/creature-comforts-vets-head-nurse","title":"Head Nurse","company":{"id":3792277,"name":"Creature Comforts Vets","domain":"creaturecomforts.co.uk","url":"https://alion.io/company/creaturecomforts-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Healthcare","role_family":"Healthcare","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ruislip, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:52:15Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-14T15:13:44Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.\nWith beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.\nOur purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors. That means competitive compensation, sensible caseloads, genuine career development, and a culture where people feel supported to do their best work.\nWe are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you.\nRole Overview\nAs Head Nurse, you will hold a key role within the practice leadership team. You are responsible for ensuring the highest clinical nursing standards, driving team engagement and client satisfaction, and sharing joint responsibility for overall clinic performance. You understand and are passionate about what Creature Comforts is building, and you promote this to your team and clients. Within the Creature Comforts clinical framework, you will lead the day-to-day delivery of nursing standards in your clinic, shaping how the strategy comes to life on the ground and contributing your clinical expertise to how we continue to develop it. You will directly manage, develop, and support the RVNs, PCAs, and SVNs where applicable.\nClinical Excellence\nUnderstand and implement all clinical practice protocols, maintaining the highest standards of nursing care\n\nTake an active part in clinical duties for approximately 80% of your working hours\n\nLead team communications, ensuring all protocols and new guidance are shared and understood\n\nLead, develop, and manage the nurse consult rota and delivery of nurse consultations\n\nEnsure accurate patient record keeping and that all patient care instructions are followed by the nursing team\n\nImplement and maintain RCVS Practice Standards Scheme and ISFM standards across the practice\n\nUse and promote VetSafe reporting to target training and maintain a no-blame learning culture\n\nClinical Coaching (if applicable)\nSupport nursing students by keeping your clinical coaching qualification current (annual standardisation) in clinics where SVNs are employed\n\nMake time for SVN practical skills development, including NPL and e-portfolio tasks on the rota\n\nEnsure SVNs have a clear development plan, with regular opportunities to ask questions and reflect on their progress\n\nTeam Leadership and People Management\nLead by example, always promoting the culture and ethos of Creature Comforts\n\nDevelop direct reports through regular 1:1s and performance development reviews\n\nEnsure there is a clear induction and training for all new nursing team members\n\nManage disciplinary, attendance, and performance matters within the nursing team fairly and professionally\n\nFoster a culture of respect, inclusion, and psychological safety that is open, honest, and no-blame\n\nAdvocate for team wellbeing, identifying issues early and working with your line manager to resolve them\n\nBusiness Performance\nEnsure membership remains a consistent focus for the nursing team, fully training and supporting them to deliver our messaging\n\nWork alongside the Practice Manager to achieve membership and client acquisition targets\n\nUnderstand the clinic P&L and the KPIs that drive financial performance\n\nWork within the allocated budget to deliver financial targets\n\nOversee and support nursing team recruitment\n\nEfficiently discuss estimates with clients and provide coaching and support to the nursing team to ensure consistency and client satisfaction in this process\n\nCompliance and Governance\nEnsure all equipment is appropriately maintained and serviced\n\nReport and summarise critical incidents in line with the Practice Clinical Governance Policy\n\nEnsure GDPR compliance and confidentiality across all clinical and business information\n\nBe fully aware of all Health & Safety requirements and ensure the nursing team meets them\n\nCandidate Requirements:\nEssential\nRegistered Veterinary Nurse (RVN)\n\nAt least 4 years of clinical nursing experience in veterinary practice\n\nPrevious leadership experience, including direct line management\n\nAwareness of budgets and finances\n\nKnowledge of the RCVS code of conduct\n\nConfident using IT across clinical and practice management systems\n\nExcellent spoken and written communication\n\nSelf-motivated and self-directed\n\nStrong time management\n\nLeadership and people management skills\n\nHigh emotional intelligence\n\nProject management skills\n\nCommitted to continuous learning\n\nIntegrity and honesty\n\nAble to multitask effectively\n\nA fair, kind and inclusive leadership style\n\nAn entrepreneurial approach to growing the practice\n\nDesirable\nExperience in training, coaching or clinical mentoring\n\nMental health first-aid qualification\n\nCertificate in a clinical area, such as emergency and critical care, anaesthesia, oncology or feline nursing\n\nClinical coaching qualification (useful in clinics with student nurses)\n\nInternal medicine or advanced nursing qualification\n\nKnowledge of performance management, Health & Safety, GDPR and VetSafe\n\nA logical, practical approach to problem solving\n\nWhat We Offer\n210 hours' annual leave plus bank holidays, and your birthday off after one year's service\n\nSalary sacrifice pension scheme (5% employee, 3% employer contribution)\n\n£1,500 CPD allowance and 5 days of dedicated study leave\n\nAccess to our healthcare incentive after one year of employment\n\nGenuine career progression as we grow across London and beyond\n\nA supportive, inclusive culture where your development is taken seriously\n\nRegular team and company social events\n\nUpon successful completion of your probationary period, you may become eligible to participate in the Creature Comforts share options scheme, subject to the scheme rules and eligibility criteria in place at the time\n\nThe opportunity to be part of something genuinely different in veterinary care\n\nEmployee Assistance Programme and Mental Health First Aiders\n\nFree snacks and lunch in clinic\n\nMonthly peer recognition schemes\n\nCelebrating clinic milestones\n\nEqual Opportunities\nAt Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.","description_format":"text","description_chars":6912,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-14T06:42:20Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.618,"p_room":0.55,"age_days":39,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-14T15:43:45Z"},"pay":null,"html_url":"https://alion.io/job/creature-comforts-vets-head-nurse","json_url":"https://alion.io/job/creature-comforts-vets-head-nurse.json","meta":{"generated_at":"2026-11-14T15:43:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3792277},"rest":"https://alion.io/mcp/rest/get_company?id=3792277"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreature-comforts-vets-head-nurse"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreature-comforts-vets-head-nurse"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreature-comforts-vets-head-nurse"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creature-comforts-vets-head-nurse\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreature-comforts-vets-head-nurse"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4305235}},{"tool":"search_jobs","arguments":{"company":"creaturecomforts.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4305235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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