{"id":4305222,"url":"https://alion.io/job/creature-comforts-vets-practice-manager-2","title":"Practice Manager","company":{"id":3792277,"name":"Creature Comforts Vets","domain":"creaturecomforts.co.uk","url":"https://alion.io/company/creaturecomforts-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Healthcare","role_family":"Healthcare","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ruislip, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T17:09:48Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T06:42:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Run a clinic like it's yours - you'll own the non-clinical management of the clinic and keep it running seamlessly, so our vets and nurses can focus on great vet care.\nAbout Creature Comforts\nCreature Comforts is bringing the joy back to vet care. We're a fast-growing group led by vets who know the profession inside out, right up to our co-founder and CEO, Russell. We give clinic teams the chance to help build and grow their own clinic, with the people, time and tools to do it properly. Expect well-staffed teams, capped member numbers and stunning clinics, in a warm, no-ego group where everyone belongs and every win is celebrated, big and small.\nHow we're different\nBuild something that's yours: help open a new, fully equipped, tech-enabled clinic or grow an established one, and run it like it's yours, with your own clients and community.\n\nRoom to grow: career progression with no ceiling, and hands-on learning from industry leaders along the way.\n\nTime to do it properly: every role works to the top of its qualification, with clear goals and the time, tools and tech to reach them.\nAs Practice Manager, you'll run the day-to-day operations of the clinic, reporting to the Clinical Director. You'll lead the Practice Host team and own the clinic's performance and client experience, so the clinical team can focus on great care.\n\nWhat you'll be doing\nLeading and developing clinical and non-clinical team members, including Practice Hosts and the Clinic Support Assistant\n\nOverseeing the day-to-day running of the practice, with rotas that protect team wellbeing\n\nReading the KPIs and P&L, controlling costs and managing debt\n\nActing early on underperformance, with an action plan alongside your clinic leadership team\n\nChampioning our membership model and supporting local marketing and community engagement\n\nSetting exceptional client service standards and handling complaints with empathy\n\nActing as the link between Central Office and the clinic for brand and marketing\n\nLeading Health & Safety for the clinic and keeping the practice compliant\n\nAbout you\nA proven track record in operational management, ideally in veterinary, healthcare or dental practice\n\nFinancial management experience, including P&L, budgeting and payroll\n\nHR experience, including performance management, conflict resolution and employee relations\n\nA-level or equivalent, and GCSE grade 4 (C) or above in Maths and English\n\nExceptional communication, strong organisation and confident decision-making\n\nAn inspiring, approachable leader with a strong ownership mindset\n\nNice to have: multi-site or growing-business experience, knowledge of the veterinary sector, and a business, management or HR qualification (such as VMG, ILM or CIPD)\n\nWhat's in it for you\nEveryone at every level will have the opportunity to share in the success of Creature Comforts\n\nA competitive reward package and career progression, as we grow across London and beyond\n\nSupport for relevant professional development\n\n210 hours' annual leave plus bank holidays, and your birthday off after one year's service\n\nFree pet membership, plus 35% staff discount\n\nMedicash health cash plan\n\nEnhanced maternity, adoption and paternity pay\n\nEmployee Assistance Programme and Mental Health First Aiders\n\nCycle to Work Scheme\n\nSalary sacrifice pension (5% employee, 3% employer)\n\nMonthly peer recognition schemes and celebrating clinic milestones\n\nRegular team and company social events\n\nFree snacks and lunch in clinic\n\nSome benefits are subject to a qualifying period.\nEqual opportunities\nAt Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds and experiences, and we actively encourage applications from people of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.\nReady to apply?\nIf this sounds like your kind of clinic, we'd love to hear from you.","description_format":"text","description_chars":4000,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-14T06:42:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:8","win:early"],"computed_at":"2026-11-14T15:11:01Z"},"pay":null,"html_url":"https://alion.io/job/creature-comforts-vets-practice-manager-2","json_url":"https://alion.io/job/creature-comforts-vets-practice-manager-2.json","meta":{"generated_at":"2026-11-14T15:11:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3792277},"rest":"https://alion.io/mcp/rest/get_company?id=3792277"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreature-comforts-vets-practice-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreature-comforts-vets-practice-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreature-comforts-vets-practice-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creature-comforts-vets-practice-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreature-comforts-vets-practice-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4305222}},{"tool":"search_jobs","arguments":{"company":"creaturecomforts.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4305222},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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