{"id":4007008,"url":"https://alion.io/job/creature-comforts-vets-vet-ops-director","title":"Vet Ops Director","company":{"id":3792277,"name":"Creature Comforts Vets","domain":"creaturecomforts.co.uk","url":"https://alion.io/company/creaturecomforts-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T21:23:26Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T14:04:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful and genuinely personal for every pet and their owner.\nWith beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces where veterinary teams, clients and pets genuinely want to be.\nOur purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, members, local communities and investors. That means competitive compensation, sensible caseloads, genuine career development and a culture where people feel supported to do their best work.\nWe are building the veterinary group of the future. If you share our passion for doing things differently, we would love to hear from you.\nRole Overview\nAs Vet Ops Director, you will support and guide clinic teams to deliver clinical excellence and operational efficiency. You will oversee and mentor the Clinical Directors and Head Vets across your patch, promoting consistent standards and performance while championing our core values. You will also spend some time working clinically in our practices, maintaining a strong connection with our teams and clients.\nClinical Directors are accountable for their clinics’ results. You will help ensure performance is well managed across your patch: identifying issues early, applying standards consistently, putting the right support in place quickly and sharing effective practice across clinics.\nKey Responsibilities\nMain Purpose and Goals\nWork alongside the CVO to provide clinical leadership and operational support across your patch and to Central Office teams.\n\nMaintain high standards of patient care and deliver outstanding client experiences.\n\nFoster a culture of respect, collaboration and development across practice teams.\n\nDrive quality improvement, education and clinical governance.\n\nEnsure clinic performance is well managed across your patch, with issues identified early, acted on promptly and good practice shared between clinics.\n\nSupport the recruitment, retention and development of veterinary professionals.\n\nBuild Clinical Director capability and succession across your patch.\n\nClinical Leadership\nMentor and coach Clinical Directors, Head Vets and clinical teams, encouraging continuous improvement.\n\nModel and uphold clinical excellence, ensuring consistent adherence to Creature Comforts’ clinical protocols and standards.\n\nContribute to clinical discussions, audits and learning events across practices.\n\nLine manage the Clinical Directors and Head Vets in your patch, including regular one-to-ones, development plans and appraisals.\n\nAs a registered vet, hold the clinical reporting line for your Clinical Directors and vets, applying the clinical standards set by the CVO.\n\nOperational Support\nCollaborate with Practice Managers to support smooth clinic operations and exceptional client experiences.\n\nGuide and support clinics in meeting operational and financial objectives.\n\nContribute to business planning, budgeting and resourcing for your clinics.\n\nReview the weekly scorecard for every clinic in your patch, identify issues early and ensure each clinic flagged amber or red has a written action plan within five working days.\n\nAttend the weekly leadership meeting with the CVO and fellow Vet Ops Directors.\n\nPlan veterinary recruitment ahead of need across your patch, using vet availability, footfall and revenue to inform the timing of each hire.\n\nHands-on Clinical Work\nWork one rostered clinical session every fortnight in a clinic outside your patch, helping to keep your registration current and maintain a connection with our teams.\n\nAct as a clinical role model, demonstrating and sharing best practice.\n\nAvoid covering Clinical Director shifts in your own patch; gaps are covered through the float pool or locums.\n\nPeople and Culture\nPromote a positive, inclusive workplace culture across clinics.\n\nConduct regular clinic visits, feedback sessions and team development meetings.\n\nChampion wellbeing and resilience initiatives within teams.\n\nClinical Standards, Quality Improvement and Education\nLead clinical audits and take part in morbidity and mortality meetings.\n\nEncourage CPD and oversee structured development pathways for veterinary surgeons and nurses.\n\nMaintain compliance with RCVS guidelines and Creature Comforts policies.\n\nNew Clinics\nSupport clinical recruitment and the operational team during clinic builds.\n\nEnsure equipment and medicines are ordered.\n\nSupport onboarding and the clinic opening period.\n\nTake over each new clinic from the Business Development Manager around six weeks after opening and support it through to maturity.\n\nFinancial Performance\nUnderstand and monitor clinic financial performance, supporting Clinical Directors, who own their clinic P&L, to act early when results fall short.\n\nSupport accurate billing, debt minimisation and adherence to financial processes.\n\nHealth and Safety\nUnderstand and comply with all health and safety requirements.\n\nCandidate Requirements\nEssential\nAt least five years’ experience in small animal practice.\n\nProven experience leading vets, either as a Clinical Director or across multiple sites.\n\nCurrent MRCVS registration.\n\nStrong knowledge of clinical excellence and practice operations.\n\nUnderstanding of clinic KPIs, such as ATV, rebooking and NPS.\n\nStrong leadership, mentoring and communication skills.\n\nExcellent organisational skills and a passion for team development.\n\nA customer-focused, resilient and adaptable approach.\n\nDesirable\nRegional leadership experience.\n\nExperience opening new clinics or improving underperforming practices.\n\nA certificate in advanced veterinary practice or management.\n\nKnowledge of business planning and budgeting.\n\nA coaching qualification.\n\nAdvanced surgical or imaging skills.\n\nExperience in change management.\n\nWhat We Offer\nSalary sacrifice pension scheme, with a 5% employee and 3% employer contribution.\n\nCPD allowance and study leave (to be confirmed).\n\nAccess to our healthcare incentive after one year of employment.\n\nGenuine career progression as we grow across London and beyond.\n\nA supportive, inclusive culture where your development is taken seriously.\n\nRegular team and company social events.\n\nPotential eligibility to participate in the Creature Comforts share options scheme after successfully completing your probationary period, subject to the scheme rules and eligibility criteria in place at the time.\n\nEmployee Assistance Programme and Mental Health First Aiders.\n\n210 hours’ annual leave plus bank holidays, and your birthday off after one year’s service.\n\nEqual Opportunities\nAt Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds and experiences. We are committed to creating an environment where everyone feels welcome, respected and able to do their best work. We actively encourage applications from candidates of all backgrounds and do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.","description_format":"text","description_chars":7246,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-10T07:42:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:5","win:early"],"computed_at":"2026-11-10T19:50:46Z"},"pay":null,"html_url":"https://alion.io/job/creature-comforts-vets-vet-ops-director","json_url":"https://alion.io/job/creature-comforts-vets-vet-ops-director.json","meta":{"generated_at":"2026-11-10T19:50:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3792277},"rest":"https://alion.io/mcp/rest/get_company?id=3792277"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcreature-comforts-vets-vet-ops-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcreature-comforts-vets-vet-ops-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcreature-comforts-vets-vet-ops-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/creature-comforts-vets-vet-ops-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcreature-comforts-vets-vet-ops-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4007008}},{"tool":"search_jobs","arguments":{"company":"creaturecomforts.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4007008},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}