{"id":514531,"url":"https://alion.io/job/cred-regional-collection-manager-bangalore-flows","title":"regional collection manager bangalore - flows","company":{"id":13702,"name":"CRED","domain":"cred.club","url":"https://alion.io/company/cred","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Sales","role_family":"Sales","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, 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selfie-based KYC, minimal documentation, and AI-powered underwriting to disburse loans within minutes.\nwhat will you do?\nown collection performance for the assigned geography and buckets; understand local portfolio characteristics, monitor portfolio movement, and drive resolution and recovery outcomes.\nlead, coach, and develop the collections team; set clear expectations, review productivity and performance, and drive the team towards collection targets.\nmanage collection agencis across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes, and maintain adherence to quality and compliance standards.\nown resolution and recovery targets for the assigned portfolio; analyse MIS and key recovery metrics, identify performance gaps, and implement corrective actions to improve outcomes.\nlead the implementation of collection strategies across calling and field operations, including tracing, legal recovery, dual allocation, and other relevant recovery levers.\nensure adherence to collection processes, RBI guidelines, company policies, and Prefr’s code of conduct; proactively identify and address compliance or process gaps.\nensure disciplined execution of field operations by tracking input metrics such as visits, on-time visits, allocation, and disposition.\nmanage the region in a cost-effective manner and ensure collection costs remain within defined guardrails.\nproactively identify geographical, capacity, agency, and portfolio-level challenges and raise timely red flags.\nwork closely with operations, risk, legal, analytics, and strategy teams to resolve dependencies and improve collection outcomes.\nprovide feedback and recommendations to central strategy and policy teams based on regional challenges and opportunities.\nplay an active role in hiring and developing collection talent for the region and contribute to hiring across other regions as required.\nyou should apply if you:\nhave 10+ years of experience in collections, preferably across unsecured PL portfolios.\nhave strong knowledge of the geography being hired for and the local collections ecosystem.\nhave experience managing large portfolios, collection teams, and agency partners.\nhave strong understanding of recovery metrics, collection strategies, and portfolio performance.\nare data-driven, result-oriented, and able to diagnose and solve collection challenges.\nhave strong understanding of the code of conduct and can drive compliant, customer-centric collections.\nare proficient in the local language and comfortable working with cross-functional teams.","description_format":"text","description_chars":2965,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & 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